Benchmarking in the Public and Nonprofit Sectors

Now you can access Jean Barbazette's systematic process for creating winning training materials that will help raise your skills to the next level. The book is filled with easy-to-use tools and templates that answer all the questions trainers, course designers, and subject matter experts (SMEs) have about what it takes to develop training materials and how they can easily create the best training program in the shortest amount of time. «Jean is a master at providing her readers with new ideas and innovative approaches to the art of delivering excellent learning solutions. Our field has gone through so many changes and Jean is on top of them and out in front all at the same time. Bravo!» —Beverly Kaye, founder/chairman of the board, Career Systems International and coauthor of Help Them Grow or Watch Them Go «Barbazette has done it again: she has made your job easier with step-by-step guidelines for developing training materials. Jean covers the entire process in her typical easy-to-follow manner, simplifying the complicated and making you the hero! Don't miss this one!» —Elaine Biech, ebb associates inc. and author of The Business of Consulting «Once again master trainer Barbazette has provided an elegantly simple, step-by-step guide to what can often be the most tedious part of the training process: writing training materials that support and expand a learner's results. Both seasoned professional and newcomer will find this an easy-to-follow guide and valuable resource to be used over and over.» —Eileen McDargh, president, McDargh Communications, and author of Talk Ain't Cheap – It's Priceless «Barbazette is back to fill another gap in the training literature. This extensive work on how and when to write training materials is chock-full of templates and other tools. Systematic and thorough, this is an exceptional guide for those wanting to efficiently create successful training interventions.» —Jane Bozarth, Ed.D., eLearning Coordinator, State of North Carolina and author of Better Than Bullet Points

This book will provide a thorough introduction to the foreign exchange markets, looking at the main products through to the techniques used, coverage of the main participants, details of the various players, and an understanding of the jargon used in everyday dealings. Written in a concise and accessible manner, it will be an ideal introduction for anyone looking to become involved in the FX markets, from dealing rooms or sales perspectives, to novice investors. The new edition has been updated to reflect the changes that have taken place in the industry over the past few years. Most chapters have been enhanced and this new edition now features new material on the psychology of trading, the psychology of price movement and online trading.

The action-based guide to powerful, influential organizational storytelling Circle of the 9 Muses captures the best practices of the world's most influential story consultants and knowledge workers to help you find, tell, and draw value from your organizational stories as impetus for action. This rich toolbox is loaded with fun, graphical instructions and dozens of unique, replicable, and facilitated processes that require no special training or expertise. You'll discover your organization's hidden narrative assets, use different templates and frameworks to tell the stories of your past, present, and future and then draw team members into rich meaning-making dialogue that translates into action. These activities can be exercised in endless permutations, and expert advice steers you toward the right activity for a specific purpose, including managing change, setting strategy, onboarding, defining the brand, engaging supporters or customers, merging cultures, building trust, and much more. Organizational storytelling is a powerful managerial tool and an essential change management technique. This is about your influence as a leader. Knowing the right story to tell and how to deliver it effectively gives you and your organization enormous influence, and helps connect employees to strategy by providing understanding, belief, and motivation in their personal contribution. This book is the ultimate field guide to becoming an influential storyteller, with concrete, actionable guidance toward all the storytelling fundamentals. Identify your organization's «narrative assets» Craft an elegant, well-constructed organizational story Capture, bank, and share stories with extraordinary engagement Facilitate a dialogue to draw out meaning and induce change The growing interest surrounding organizational storytelling has many change agents focused on «trying to tell better stories,» but goals are useless without a plan of action. Circle of the 9 Muses helps you weave narrative wisdom into organizational development activities, engaging employees and driving change.

Ziel nachhaltig wirtschaftender Unternehmen ist es, nicht nur okonomischen, sondern auch sozialen und okologischen Mehrwert zu schaffen. Die in diesem Sinne international erfolgreichsten Unternehmen, darunter auch Siemens, sind im Dow Jones Sustainability Index gelistet. Dabei beschrankt sich Nachhaltigkeit heute nicht mehr allein auf «okologisch korrektes» Verhalten, sondern setzt ganzheitliches und vernetztes Denken voraus: Welchen Beitrag mussen Unternehmen fur eine funktionierende Gesellschaft heute und in Zukunft leisten? Welche schlussige Strategie sollten sie haben, um dauerhaft am Markt zu bestehen? Wie implementieren sie diese Strategie in die Unternehmensprozesse? Uta-Maria Pfeiffer beantwortet diese Fragen am Beispiel der Bahnindustrie und nachhaltiger Mobilitat. Damit bietet das Buch allen Verantwortlichen und ihren Mitarbeitern, die sich mit der Implementierung der Anforderungen von Nachhaltigkeit in Unternehmen beschaftigen, eine praxisorientierte Darstellung, wie sich die standig wachsenden Anforderungen in Bezug auf eine nachhaltige Mobilitat in ihre Geschaftsprozesse einbringen lassen. Umwelt-Unternehmensberater erhalten eine grundlegende Darstellung der Dimensionen von Nachhaltigkeit. Das Besondere an dem Buch ist die einfache Darstellung des komplexen Themas Nachhaltigkeit, das leider noch viel zu wenig umgesetzt wird, weil die Transparenz fehlt und oft kurzfristige wirtschaftliche Interessen unternehmerische Entscheidungen beeinflussen.

Create a competitive advantage with data quality Data is rapidly becoming the powerhouse of industry, but low-quality data can actually put a company at a disadvantage. To be used effectively, data must accurately reflect the real-world scenario it represents, and it must be in a form that is usable and accessible. Quality data involves asking the right questions, targeting the correct parameters, and having an effective internal management, organization, and access system. It must be relevant, complete, and correct, while falling in line with pervasive regulatory oversight programs. Competing with High Quality Data: Concepts, Tools and Techniques for Building a Successful Approach to Data Quality takes a holistic approach to improving data quality, from collection to usage. Author Rajesh Jugulum is globally-recognized as a major voice in the data quality arena, with high-level backgrounds in international corporate finance. In the book, Jugulum provides a roadmap to data quality innovation, covering topics such as: The four-phase approach to data quality control Methodology that produces data sets for different aspects of a business Streamlined data quality assessment and issue resolution A structured, systematic, disciplined approach to effective data gathering The book also contains real-world case studies to illustrate how companies across a broad range of sectors have employed data quality systems, whether or not they succeeded, and what lessons were learned. High-quality data increases value throughout the information supply chain, and the benefits extend to the client, employee, and shareholder. Competing with High Quality Data: Concepts, Tools and Techniques for Building a Successful Approach to Data Quality provides the information and guidance necessary to formulate and activate an effective data quality plan today.