Developing Your Conflict Competence. A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

In the years following the publication of Patrick Lencioni’s best-seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team? Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.

An invaluable resource for HR professionals and executive coaches, this book focuses on how to reduce the time needed to prepare high-potential (HIPO) leaders for next-level positions. Providing the leading trends, tools, and techniques in the industry, the book demystifies the process of HIPO development. It includes a powerful five-step process for increasing leaders' readiness, as well as a complete set of tools for running workshops on developmental planning and coaching. This text also serves as a core text for the author's Executive Coaching Certificate Programs.

The only nonprofit orientation to coaching skills available, Coaching Skills for Nonprofit Leaders will provide nonprofit managers with an understanding of why and how to coach, how to initiate coaching in specific situations, how to make coaching really work, and how to refine coaching for long-term success. Coaching Skills for Nonprofit Leaders offers practical steps for coaching leaders to greatness and complements the academic and theoretical work in nonprofit leadership theory. The book can be used by the coaching novice as a thorough topical overview or by those more experienced with coaching as a quick reference or refresher. Based on the Inquiry Based Coaching? approach, Coaching Skills will strengthen and expand the reader?s ability to drive organization mission, while retaining the intrinsic values of the nonprofit culture and working towards outcomes that create a culture of discipline and accountability and empower others to be even more responsible, accountable, and self-motivated. This book uses accessible language, examples, case studies, key questions, and exercises to help: Promote better relationships Know when to delegate, direct and coach. Balance directive and supportive styles of leadership for productive partnerships Overcome fears and deal head-on with difficult situations and conflict. Use coaching for performance improvement and on-the-job development. Support independent thinking and personal reflection Gain commitment and accountability from others and build teams

Managing Facilitated Processes Managing Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts: From Contact to Contract—building customized agreements; eighteentypes of facilitated processes, their deliverables and unique features Approach and Style—ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management styles Management x 5: Participants, Speakers, Logistics, Documents,Feedback—practice guidelines, examples, and time-saving tools Managing Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates. Praise for Managing Facilitated Processes «This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results.» —Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA «The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide.» —Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean «In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work.» —Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada «A comprehensive and practical guide to making group sessions effective and outcome driven—great insights from cover to cover and a terrific 'go to' reference guide.» —Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada «A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again.» —Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA

Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. In increasingly competitive environments, soft skills training can be a vital resource. Soft Skills Revolution offers trainers, organizational leaders, and HR professionals a handy guide for building their soft skills through a variety of methods including individualized exercises and activities and structured training programs, as well as informal learning, mentoring, and coaching. The book offers readers information on the background of soft skills development, and suggestions for enhancing soft skills through traditional learning programs as well as informal learning approaches. Soft Skills Revolution contains practical guidance for creating an engaging learning experience that highlights such important concepts as: Components for Clear Communication The Power of Yes Listening and the Language of Acceptance A Nine-Step Model for Problem Solving Interventions for Moving a Team to Results Giving Helpful Feedback Moving from Conflict to Cooperation In addition, The Leader's Connection section is designed for upper level management and facilitators who want to help organizational leaders integrate the book's important concepts and skills into their interactions with team and staff members. «Kamin's engaging writing style, deep and down to earth at the same time, makes this book an easy learning experience of the 'hard' soft skills we all need to master. By developing these soft skills we can make our world a better place!» —Isabel Rimanoczy, Legacycoach, Director Minervas, Women Changing the World and author of Big Bang Being «Kamin has mastered the challenge of bringing soft skills to life. Her simple definitions, clear examples, references to seminal authors, focused questions, conceptual frameworks, and helpful hints invite and encourage the reader to make these soft skills her/his own.» —Ernie Turner, president, LIM LLC and author of Action Reflection Learning

The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams. This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models – the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA – making it easy to use with all the models. Revised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants. Ideal for both individual or team coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.

Praise for On Being Presidential «This is the best book I've ever read on being a college president.»—Arthur Levine, president, Woodrow Wilson National Fellowship Foundation, and president emeritus, Teachers College, Columbia University «A must-read for anyone involved in higher education. Susan Resneck Pierce's cautionary tales and commonsense approach to college management present, in a very entertaining way, the 'dos' and 'don'ts' of effective postsecondary academic leadership. Highly recommended… I am so enthusiastic that I plan to share On Being Presidential with two new university presidents!»—Barbara Young, vice-chair, Sweet Briar College Board of Directors, and two-time appointee to the University of Kentucky Board of Trustees «Susan Pierce provides an insightful guide to the successful presidency, lessons based not on theory but gleaned from meaningful experiences. Nearly every page contains pearls of wisdom both for college and university presidents and for those who aspire to lead campuses.»—Constantine W. Curris, president emeritus, American Association of State Colleges and Universities

Process Design: Making It Work helps process consultants, managers, facilitators, coaches, organizational development consultants?and anyone else who works with groups?to set up and deliver dynamic, creative process designs. Filled with illustrative cases, examples, and templates, this step-by-step resource is an invaluable aid when creating customized agendas and designs for situations ranging from basic meetings to complex, multiphased processes.

Obtain the Best Consulting Services for Your Business In this chaotic age of new technologies, downsizing, and reengineering, managers and executives are relying more and more on the consultant. Hiring the right consultants for your company and making effective use of them is a vital skill, and yet there has been a lack of guidance on this topic-until now. How to Use a Consultant in Your Company delivers expert advice and practical guidelines on how to successfully create and manage the client/consultant relationship-to your advantage. John McGonagle and Carolyn Vella provide up-to-the-minute information on: * Defining your consulting needs * Finding and selecting the right consultants * Managing the paper trail-corporate policies, contracting issues * Working with an individual consultant or an entire firm * Handling disputes, lawsuits, and complaints * Evaluating consultants Including forms and other materials for help in developing formal policies, billing procedures, and more that you can adapt to fit your own situation, How to Use a Consultant in Your Company is the one-book-fits-all solution for anyone responsible for getting the most out of their company's consultant.

The essential guide to e-business security for managers and IT professionals Securing E-Business Systems provides business managers and executives with an overview of the components of an effective e-business infrastructure, the areas of greatest risk, and best practices safeguards. It outlines a security strategy that allows the identification of new vulnerabilities, assists in rapid safeguard deployment, and provides for continuous safeguard evaluation and modification. The book thoroughly outlines a proactive and evolving security strategy and provides a methodology for ensuring that applications are designed with security in mind. It discusses emerging liabilities issues and includes security best practices, guidelines, and sample policies. This is the bible of e-business security. Timothy Braithwaite (Columbus, MD) is Deputy Director of Information Assurance Programs for Titan Corporation. He has managed data centers, software projects, systems planning, and budgeting organizations, and has extensive experience in project and acquisition management. He is also the author of Y2K Lessons Learned (Wiley: 0-471-37308-7).