Engagement. Transforming Difficult Relationships at Work

Praise For Toxic People «From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school students and smooth out a few bumps in a rocky marriage.» —Richard L. Labrum, Vice President, Wealth Management, Smith Barney «If you're just sick to death of those people who zap the energy right out of you, Marsha has the cure! In no-nonsense terms, she gives us the prescription for dealing with toxic people. She mixes in the right dosage of personal experience, humor, and practical advice to create a compelling message that is highly relevant in our personal and professional lives. I highly recommend this book to everyone interested in cleaning up toxic behaviors!» —John Ryan, Vice President, American Express «Marsha Petrie Sue is the Muhammad Ali of communicators. She can dance and look pretty, and she uses the entire ring, but she knows how and when to land a knockout punch. If you have bad relationships, you'll learn why. This is charm school with live ammunition!» —David Rawles, founder and President, Career Solutions, Inc. «Marsha Petrie Sue's 'take the bull by the horns' approach to self-realization and, if so chosen, self-improvement, is the antidote to today's wimpy leadership malaise. She takes readers by their collars, looks them straight in the eyes, and tells them in no uncertain terms that their key to both personal and professional happiness is attainable only through critical self-evaluation and the will to transcend their current situations.» —Randy O'Neill, Senior Vice President, Lancer Insurance Company «She has done it again! She gives us permission to 'sack the toxic people' who suck out our energy. Take Marsha's ticket to freedom: give yourself permission to send the toxic people on their not-so-merry way!» —Dr. Geoff Haw, Consultant, Sagacity Services, Australia «Marsha always finds a way to deliver the most difficult messages in a humorous way (this book is one example). You will be able to apply this book in everyday life and anywhere you encounter people!» —Tina Aguirre, Senior IT Manager, oil and energy company

In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are «fuzzy and intangible,» they can be measured and managed-with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies. Based on hundreds of case studies about how organizations have used measurement to improve their reputations, strengthen their bottom lines, and improve efficiencies all around Learn how to collect the data that will help you better understand your competition, do strategic planning, understand key strengths and weaknesses, and better respond to customer preferences Author runs a successful blog and serves as a measurement consultant to companies such as Facebook, Southwest Airlines, Raytheon, and Allstate Don't draw conclusions or make key decisions based on guesswork. Instead, Measure What Matters and the difference will show in the most important measure: your bottom line.

Nip workplace stress in the bud with CBT Packed with useful tips that make it easy to incorporate CBT—Cognitive Behavioral Therapy— into your working day, CBT at Work For Dummies helps you reap the benefits of a more focused working life. You'll discover how integrating CBT at work promotes improved productivity and concentration, lower staff turnover, enhanced employer/employee and client relationships, reduced cost of staff absenteeism caused by illness, injury, stress, and more. An alarming number of individuals in the UK and across the globe suffer from work-related stress, some to the point of experiencing illness. The good news is, Cognitive Behavioural Therapy—often associated with treating acute mental health conditions—is finding its way into the workplace, where it's being used as a way to combat one of the most common occupational health issues: stress. In this friendly and accessible guide, you'll find everything you need to put CBT into practice today, whether you're in charge of managing employee wellness or just want to find a positive and productive way to get through the workday yourself. Answers the call of business leaders seeking creative solutions to enhance productivity and minimize the effects of stress in the workplace Offers employees trusted ways to be more effective in the workplace while reducing personal stress levels Arms learning and development professionals with the know-how to apply mindfulness meditation in the workplace Details the benefits of making CBT a part of your business plan If you're an employer looking to get the best out of your staff or an employee interested in reducing stress and anxiety whilst achieving an enhanced performance at work, CBT at Work For Dummies can help.

Get the most out of using your iPad at work iPad at Work For Dummies provides essential and in-depth coverage for a variety of productivity-related tasks made possible on the iPad, from basics such as setting up and starting out with an iPad to tips on the best practices for enterprise-level word processing, spreadsheet creation, presenting, task management, project management, graphic design, and communication. Beyond that, it also includes down-to-earth examples of how to use an iPad at work, including synchronization, data backup, and communicating with Windows networks. Written by an experienced and well-known iPad user, writer, podcaster, and lecturer who has taught many other professionals how to get the most from their Apple devices in the workplace, iPad at Work For Dummies goes beyond simple coverage of iWork to show you step-by-step the iPad's capabilities to quickly, professionally, and effectively create and interact with typical office documents and systems. Covers the best software and practices for productively integrating the iPad into a work environment Shows you how the iPad goes beyond use as an at-home device to make work easier Includes examples that bring the information and instructions to life If you're considering integrating the use of an iPad at work, or have recently begun and want to grasp the full spectrum of its capabilities in the workplace, iPad at Work For Dummies has you covered.

Do you want to reduce stress and boost your productivity? Mindfulness at Work For Dummies provides an overview of the concept of mindfulness and a programme to improve your work performance and overall wellbeing. Find out how the brain incorporates new mindful work patterns and discover tips to incorporate mindfulness into your routine to truly shine at work! The audio download contains guided mindfulness exercises and meditations suited to workplace scenarios, a core feature of mindfulness programmes. Mindfulness at Work For Dummies includes: An introduction to mindfulness, and how it can help improve working behaviour An explanation of how the brain retains new mindful working patterns. . . with a bit of practice! Useful tips on incorporating mindfulness into your working day Guidance for leaders on how mindfulness can help develop their leadership qualities.

How to encourage personal responsibility and eliminate entitlement at work Marsha Petrie Sue, MBA, is a renowned professional speaker who addresses, among other topics, the business value of personal accountability at work. When leaders and workers are held personally responsible for their choices, results improve – and the entitlement mentality is abolished. In The Reactor Factor, Petrie Sue combines her proven lessons on accountability from interviews with key business leaders to help readers understand how to maximize success and turn negative situations into positive business results, whether a leader or employee. This book shows you how to take charge of your professional future for long-term success. Petrie Sue guides you through the ongoing process of personal development and growth that will guarantee success for your career and organization. Marsha Petrie Sue is also the author of Toxic People: Decontaminate Difficult People Without Using Weapons and Duct Tape Teaches you how to make better decisions to achieve your goals Provides the skills and tactics you need to handle any situation at work Helps you focus on your strengths and remove blame Shows you how to learn from the past to improve your professional future The Reactor Factor is a practical and real-world guide to forging ahead professionally while improving your career, satisfaction, and success.

What do you do when the algorithm doesn’t have the answer?  Countless tools and frameworks claim to make decisions objective and bias-free. But in reality, the defining decisions that leaders face are complex ones with subjective information sources and conflicting courses of action. That’s why the toughest choices are left to the leaders, and that’s why formulas won’t answer them.  In  Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy , leadership expert and CEO of YSC Consulting, Eric Pliner, delivers a set of practical tools for readers to make sense of these complex, subjective decisions quickly and with integrity. It presents a path to understanding your own subjectivity, and how your morals, ethics, and responsibilities affect how leaders make the most important decisions.  Difficult Decisions  is ideal for executives, managers, and business leaders to examine their own intuition and navigate the most conflicted choices they make. It’s a challenging read and an indispensable resource to help readers develop self-reflection, clarify their values, and ultimately make the choice that is most “right” to them.

There?s a lot of conversation about how to make schools better. Unfortunately, the nature of those conversations often makes things worse. Evocative Coaching: Transforming Schools One Conversation at a Time maps out a way to change that. By taking a teacher-centered, no-fault, strengths-based approach to performance improvement, the Evocative Coaching model generates the motivation and movement that enables teachers and schools to achieve desired outcomes and enhance quality of life. Viewed as a dynamic dance, the model is choreographed in four steps ? Story, Empathy, Inquiry, Design ? which are each laid out in its own chapter with powerful illustrative materials and end-of-chapter discussion questions to prompt further reflection. Bringing together the best research and wisdom in educational leadership and professional coaching, authors Bob and Megan Tschannen-Moran have developed a simple yet profound way of facilitating new conversations in schools through Story Listening, Expressing Empathy, Appreciative Inquiry, and Design Thinking. It?s an iterative process that moves beyond old ways of thinking, doing, and being. It?s an inspirational process that reinvigorates the passion for making schools better, one conversation at a time. This happens when coaches: give teachers our full, undivided attention; accept and meet teachers where they are right now, without making them wrong; ask and trust teachers to take charge of their own learning and growth; make sure teachers are talking more than we are; enable teachers to appreciate the positive value of their own experiences; harness the strengths teachers have to meet challenges and overcome obstacles; reframe difficulties and challenges as opportunities to learn and grow; invite teachers to discover possibilities and find answers for themselves; dialogue with teachers regarding their higher purpose for teaching; uncover teachers? natural impulse to engage with colleagues and students; assist teachers to draw up a personal blueprint for professional mastery; support teachers in brainstorming and trying new ways of doing things; maintain an upbeat, energetic, and positive attitude at all times; collaborate with teachers to design and conduct appropriate learning experiments; enable teachers to build supportive environments and teams; use humor to lighten the load; and inspire and challenge teachers to go beyond what they would do alone. Each chapter provides a research-based theory to support the strategies presented, and includes specific suggestions and anecdotes. The Evocative Coaching model makes coaching enjoyable by getting people to focus on what they do best, and it invites larger, more integral conversations so that people talk about their work in the context of other things they care about. Resting on strong, evidence-based practices, the Evocative Coaching model offers educators the help they need to meet the challenges of increased accountability and expectations. This model can also be used effectively by coaches and leaders in other organizational contexts. Table of Contents: Chapter 1: What Is Evocative Coaching? Chapter 2: Coaching Presence Loop I: The No-Fault Turn Chapter 3: Story Listening Chapter 4: Expressing Empathy Loop II: The Strengths-Building Turn Chapter 5: Appreciative Inquiry Chapter 6: Design Thinking Chapter 7: Aligning Environments Chapter 8: Coaching Conversations Chapter 9: The Reflective Coach To learn more about Evocative Coaching and to sign up for the Evocative Coach Training Program, visit w

The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self-development for sales people.

A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!