Managing the Unexpected. Sustained Performance in a Complex World

Organisationale Wertsch?pfung wird zunehmend komplexer. Das St. Galler Management-Modell pr?sentiert daf?r zwei Perspektiven: Die Aufgabenperspektive er?rtert die Gestaltungsfelder einer integrativen Management-Praxis im Zusammenspiel von Umwelt, Organisation und Management. Die Praxisperspektive beleuchtet die Voraussetzungen einer wirksamen und verantwortungsbewussten Management-Praxis.

The Rise of the Project Workforce «Melik brings a difficult subject into focus by adding a detailed and feasible approach to managing complex projects in the digital age. Not only is The Rise of the Project Workforce a strong entry-level primer, but an extremely valuable reference guide for any seasoned project or program manager.» —Jonathan W. Rider, Vice President and CIO, Gilbane Inc. «Project professionals remain challenged with business solutions that force-fit production and manufacturing discipline and tools to meet the needs of knowledge-based information workers. This book provides a comprehensive reference for enterprises that are making the shift to a service-based and project-based world.» —Ray Wang, Analyst, Forrester Research «This is a must-read for anyone looking for a framework to manage complex projects where speed, quality, and managing diverse competencies are critical success components of the project.» —Rich LaBarbera, President and CEO, Kintera Inc. and former president, Niku Corporation «The strength of The Rise of the Project Workforce is in the breadth of the topics covered-in both the realm of project management as well as human capital management. Lots of books do one well, but Melik manages to successfully educate readers on the importance of balancing and linking both areas.» —John Colbert, CEO, Guidance Software Inc. «This book is a well-organized, college-level course for professionals preparing for the changes and challenges of the twenty-first century. It touches on current and future issues associated with risk mitigation and regulatory compliance that affect every company competing in the global marketplace today.» —David Hofferberth, Analyst, SPI Research

The emphasis here is to explore the key issues influencing the culture, strategies and management operations of professional practices. The focus is upon established practices from growing ones to large international firms in the built environment. A key aim of the book is to promote aspects of management by function and activities, with discipline acting as context rather than the primary focus. The book is structured into sections around 3 main themes: managing the organisation; and managing specific issues that affect operations, and a third section reflects upon management from practitioner experience. Section I: 'Managing the organisation' looks at how the history of the firm creates both opportunities and rigidities for developing the practice, in terms of culture and market position, strategies and implementation, financial, marketing and HR management. Section II: 'Managing specific strategic and tactical issues' looks at how these affect approaches a discipline and operational processes in practices. These issues compliment those covered in Section I. Section III: 'Reflecting on practice' covers experience of those in practice and top practitioners detail how they are addressing key issues in their practice and for their discipline. Each chapter by a practitioner has a postscript from academic authors to make links back to research on theory and application. Addresses the key issues facing practice managers Collects latest research from leading academics Offers comment on current practice from top practitioners

Why getting results should be every nonprofit manager's first priority A nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world. Managing to Change the World is designed to teach new and experienced nonprofit managers the fundamental skills of effective management, including: managing specific tasks and broader responsibilities; setting clear goals and holding people accountable to them; creating a results-oriented culture; hiring, developing, and retaining a staff of superstars. Offers nonprofit managers a clear guide to the most effective management skills Shows how to address performance problems, dismiss staffers who fall short, and the right way to exercising authority Gives guidance for managing time wisely and offers suggestions for staying in sync with your boss and managing up This important resource contains 41 resources and downloadable tools that can be implemented immediately.

The main purpose of this book is to provide clear, straightforward information about the key requirements relating to health and safety in dental practices, with a practical and user-friendly approach to help manage these issues on a day-to-day basis. It assists practice managers, dentists, dental nurses and other team members in making health and safety 'second nature' by integrating it into their usual routine – thereby preventing accidents, addressing unacceptable working practices, and maintaining professional standards in order to ensure, so far as is reasonable, the protection of employees and patients. The book offers comprehensive coverage of all major topics, from the handling of hazardous substances to the management of medical emergencies. Each chapter includes: A tab for ease of reference A bulleted list outlining the scope of the chapter A list of figures An introduction to the subject and its relevance to the dental practice A list of key legislation relating to the subject The subject content broken down into sub-headings A summary to help reflection and recollection An action check list to measure against existing working practices frequently asked questions to assist in practical application Each topic is covered with specific reference to dental practice needs, with all the necessary detail but no excessive technicality. Ultimately, this book shows how a healthy and safe workplace is eminently achievable.

Praise for Deliver the Unexpected «Richard's insights are exactly what entrepreneurs need to read to transform their business in today's new reality.» —Margaret Kelly, CEO of RE/MAX International «Deliver the Unexpected is an absolute must-read for any entrepreneur serious about changing the game.» —Robin Sharma, bestselling author of The Leader Who Had No Title and The Monk Who Sold His Ferrari «Much more than just a fascinating story and much more than just a book on success. Be ready to come away with knowledge of the principles that will help you take your career and income to a whole new level.» —Bob Burg, coauthor of The Go-Giver and author of Endless Referrals «Anyone can beat up on common wisdom. The trick is building something better in its place, and Robbins has done it—big time. Highly recommended.» —Michael Port, coauthor of The Contrarian Effect: Why It Pays (BIG) to Take Typical Sales Advice and Do the Opposite «Good news: spending time with Richard Robbins's new book, Deliver the Unexpected, isn't work. This fictional parable makes ingesting a dose of well-thought-out career advice no work at all.» —Phil Soper, President & CEO, Brookfield Real Estate Services/Royal LePage «This is a terrific book—entertaining, insightful, and fast-moving. You learn a series of proven, practical methods and techniques to help you build and run a more profitable business.» —Brian Tracy, Chairman & CEO, Brian Tracy International

A comprehensive guide to excelling in a complex matrix organization Debra was not in a good mood as she entered Johann’s office for their third meeting. One of her colleagues had just been promoted and, although the guy who got it was good, she didn’t think he was any better than her. Well, except at one thing, he was always playing politics – sucking up to the more senior guys and volunteering to be on any committee going. Debra knew the type – went to the same school, belonged to the same club – she didn’t have a hope against the kind of connections he had so she might as well give up. It seemed doing a good job just wasn’t enough around here. Debra and Johann work in an environment with multiple and complex reporting lines – in other words, a matrix. There’s room to “slip between the cracks” – if a person wants to take advantage of confusion over who is managing performance; or if they can’t make the necessary transition to self-management. Communication can be difficult even when there is an apparently shared language. Read how Johann and Debra work together to identify the skills needed to succeed in a matrix, and how using Emotional Intelligence (EI) can develop specific behaviours you can incorporate in your daily job. The result will help reduce stress and increase your chances of success. Dawn Metcalfe, Managing Director of PDS, based in Dubai, uses her experience as a coach and trainer to give us a behind the curtain look at how mentoring can help an individual develop the skills they need to survive and thrive in today’s complex work environments.

The Builders, Baby Boomers, Generation X, and Millennials—all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded Second Edition of the popular guidebook Managing the Millennials, you'll see how Millennial traits are the same around the globe. In fact, Millennials are more alike than any other generation before them due in large part to rapid advances in technology that let us share more experiences together. These same rapid advances are also redefining the fundamental ways businesses operate, and this revised edition includes the international perspective today's valuable leadership needs to attract and retain these high-performing workers with very different values and expectations. With fresh research and new real-world examples, the powerhouse authorial team reexamines the differences between how different generations work today in businesses around the world, with insightful exploration into what makes the Millennial generation so different from the ones that came before. The authors reveal nine specific points of tension commonly arising from clashing value systems among generations and prescribe nine proven solutions to resolve conflict and build communication, nurture collaborative teams, and create long-lasting relationships among colleagues of every age. A wealth of informative tables and convenient end-of-chapter summaries make this an invaluable everyday reference to support you: Making the most informed decisions with up-to-date, research-based guidance on getting the most from twenty-something employees Executing solutions to the most common obstacles to younger workers engaging and learning from the people who manage them Enhancing your skills as a job coach with practical tips and hands-on tools for coaching Millennials, including concrete action steps for overcoming roadblocks Complete with case studies of real managers and employees interacting in every area of business, enlightening analysis of performance and behavioral patterns across generations, and easy-to-use techniques you can use right away to improve your organization, Managing the Millennials, Second Edition gives you everything you need to inspire your entire workforce to new levels of productivity.

A sensitive and realistic look at the spiritual life and practices of the Amish This second book by the authors of the award-winning Amish Grace sheds further light on the Amish, this time on their faith, spirituality, and spiritual practices. They interpret the distinctive practices of the Amish way of life and spirituality in their cultural context and explore their applicability for the wider world. Using a holistic perspective, the book tells the story of Amish religious experience in the words of the Amish themselves. Due to their long-standing friendships and relationships with Amish people, this author team may be the only set of interpreters able to provide an outsider-insider perspective. Provides a behind-the-scenes examination of Amish spiritual life Shows how the Amish practices can be applied to the wider world Written by authors with unprecedented access to the Amish community Written in a lively and engaging style, The Amish Way holds appeal for anyone who has wanted to know more about the inner workings of the Amish way of life.

With 26 inspiring chapters, this book celebrates the wisdom of some of the most recognized thought leaders of our day: emerging and established experts who share their unique vision of what the organization of the future should look like and must do to survive in the turbulent 21st Century. Outsmart Your Rivals by Seeing What Others Don’t, Jim Champy Organization Is Not Structure but Capability, Dave Ulrich & Norm Smallwood The Leader’s Mandate: Create a Shared Sense of Destiny, James M. Kouzes & Barry Z. Posner A Different Kind of Company, Srikumar S. Rao Free to Choose: How American Managers Can Create Globally Competitive Workplaces, James O’Toole Managing the Whole Mandate for the Twenty-First Century: Ditching the Quick-Fix Approach to Management, Paul Borawski & Maryann Brennan The Values That Build a Strong Organization, Thomas J. Moran Revisiting the Concept of the Corporation, Charles Handy Mobilizing Emotions for Performance: Making the Most of the Informal Organization, Jon R. Katzenbach & Zia Khan Beyond Retirement: Mature Workers Are Essential Talent for Organizations of the Future, Richard J. Leider The Best Hope for Organizations of the Future: A Functioning Society, Ira A. Jackson Reframing Ethics, Spirit, and Soul, Lee G. Bolman &Terrence E. Deal Environment Drives Behavior and Expectations, Bill Strickland with Regina Cronin Dynamic Organizations for an Entrepreneurial Age, Christopher Gergen & Gregg Vanourek Multidimensional, Multinational Organizations of the Future, Jay R. Galbraith Designing Organizations That Are Built to Change, Edward E. Lawler III & Christopher G. Worley Refounding a Movement: Preparing a One-Hundred- Year-Old Organization for the Future, Kathy Cloninger Three Challenges Facing Nonprofits of the Future: People, Funding, and Strategy, Roxanne Spillett Pioneering the College of the Future: Building as We Walk, Darlyne Bailey The Organization of the Future Will Foster an Inclusive Environment, Lee Cockerell The Leader as Subculture Manager, Edgar H. Schein The New High-Performance, Horizontal Organization, Howard M. Guttman The Leadership Blueprint to Achieve Exponential Growth, David G. Thomson Leadership Judgment: The Essence of a Good Leader, Noel M. Tichy & Christopher DeRose The Leader of the Future, William A. Cohen Leadership by Perpetual Practice, Debbe Kennedy