Psychological Analysis

Praise for Jolts! «Only Thiagi and his co-author, Tracy, could have devised a list of 50 magical learning moments that are concise and certain to JOLT learners into new perspectives and profound insights. If you facilitate group learning or change management, you won't want to miss this one!» —Elaine Biech, author of Business of Consulting and Training for Dummies «Give your training sessions a jump start with Jolt activities in less than 5 minutes. These easy-to-use creative techniques help learners gain instant insights. Not just session starters, this collection is a valuable addition to any trainer's bookshelf.» —Jean Barbazette, president, The Training Clinic, and author of The Art of Great TrainingDelivery and Managing the Training Function for Bottom-Line Results «As a Charter Member of BFT (Borrow from Thiagi) Club, I've been adapting Thiagi's training activities for decades. I have built college courses and training workshops around Thiagi and Tracy's jolts. Use the jolts from this book as a way to instantly and successfully engage your participants with your topic.» —Steve Sugar, author of Games That Teach Jolt|jolt|: a powerful training tool that will help you engage your participants and focus attention on your learning event. Master trainer Sivasailam «Thiagi» Thiagarajan and co-author Tracy Tagliati introduce a brand-new set of powerful training activities specially designed to get participants to sit-up, listen, and learn—to jolt them into a new level of participation, activity, and change. The forty-seven games and activities in Jolts! are interactive and emotionally charged—carefully chosen for their ability to make participants think, and think differently. When you really need to give your participants a powerful wake-up call, startle them into re-examining their assumptions and habitual practices, or encourage self-reflection, problem solving, and fresh perspectives—zap them with Jolts!

This essential resource offers an overall understanding of nonprofits based on both the academic literature and practitioner experience. It shows how to lead, manage, govern, and structure effective and ethical nonprofit organizations. Managing Nonprofit Organizations reveals what it takes to be entrepreneurial and collaborative, formulate successful strategies, assess performance, manage change, acquire resources, be a responsible financial steward, and design and implement solid marketing and communication plans. «Managing Nonprofit Organizations is the only introductory text on this subject that manages to do three critical things equally well: It's comprehensive, covering all the key topics leaders of NPOs need to know about; it's practical, providing lots of examples, case incidents, and experiential exercises that connect the content to the real world; and, best of all (and most unique compared to others), it's research-based, drawing on the latest and best empirical studies that look into what works and doesn't work in the world of nonprofit management.» —Vic Murray, professor, School of Public Administration, University of Victoria «This book is a rarity—a text that can be used both as the focus for academic study and as a source of stimulating ideas for those practitioners who want to explore theories about management and how they can be applied so they can do a better job. Tschirhart and Bielefeld have explained all aspects of nonprofit management and leadership in a way that will stimulate as well as inform.» —Richard Brewster, executive director, National Center on Nonprofit Enterprise, Virginia Tech University «Managing Nonprofit Organizations presents a comprehensive treatment of this important topic. The book satisfies the competencies and curriculum guidelines developed by NASPAA and by NACC and would be ideal for instruction. The book maintains its commitment to informing management and leadership throughout the nonprofit sector.» —Jeffrey L. Brudney, Albert A. Levin Chair of Urban Studies and Public Service, Cleveland State University «This is an important book, written by two of the leading scholars in the nonprofit studies field. Nonprofit managers, board members, funders, educators, and others will find Managing Nonprofit Organizations extremely valuable.» —Michael O'Neill, professor of nonprofit management, University of San Francisco «Here's the book that my students have been asking for—just the right mix of theory presentation, research findings, and practical suggestions to serve the thoughtful nonprofit management practitioner. It will inform, instruct, and ultimately, inspire.» —Rikki Abzug, professor of management, Anisfield School of Business, Ramapo College

An insightful look at the future of China's relations with the West and the United States For anyone who wants to better understand China and its economic and political relations to the West, On Equal Terms offers front-row insight. Exploring China's state-capitalist economic model and the unique qualities and ideals of Chinese culture that can make difficult for Westerners to understand its approach to business interactions, the book looks to the future, explaining how China and the United States can cooperate to solve some of the world's major problems. Covering the extraordinary changes taking place in China and China's relationship with America and the West over ten powerful chapters, the book looks at China's state-capitalist model of governance, how history affects her behavior in foreign policy, how China is emerging as an economic world power, that products are not made but assembled in China, that China is not one big market but many markets, and much more. Provides an inside view on the future of China and America from an expert with personal experience on both sides of the story Explains the sometimes mysterious worlds of «Guanxi» and «Mianzi»—the notions of giving, saving, and preserving «face» in business and cultural relationships that many Westerners struggle to understand A truly up-to-date resource that gives reader's the most recent information about Chinese-American relations China and America need to cooperate in order to solve the major problems of the world, and On Equal Terms gives readers the information they need to improve their business and professional relationships in China.

Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables. This knowledge can significantly affect the conclusions derived from a survey. Key features: Provides an integrated, case-studies based approach to analysing customer survey data. Presents a general introduction to customer surveys, within an organization’s business cycle. Contains classical techniques with modern and non standard tools. Focuses on probabilistic techniques from the area of statistics/data analysis and covers all major recent developments. Accompanied by a supporting website containing datasets and R scripts. Customer survey specialists, quality managers and market researchers will benefit from this book as well as specialists in marketing, data mining and business intelligence fields.

The fully revised and updated version of this successful Handbook is welcomed by management scholars world-wide. By bringing together the latest approaches from the leading experts in organizational learning & knowledge management the volume provides a unique and valuable overview of current thinking about how organizations accumulate 'knowledge' and learn from experience. Key areas of update in the new edition are: Resource based view of the firm Capability management Global management Organizational culture Mergers & acquisitions Strategic management Leadership