Shift

Understand what’s required to deliver top-of-the-line customer experiences As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach. In Shift: Transform Motion into Progress in Business, Chief Strategy and Marketing Officers at Merkle and dentsu offer business leaders a practical and coherent approach to creating the consistently exceptional customer experience that would set their business apart from the competition. The authors link three key themes—a clear vision with clear performance indicators, an aligned team, and a deep understanding of the marketplace—and outline their importance in the quest for the ideal client experience. They explain the importance of measuring progress through the eyes of the customer and ensuring that the measures that matter to customers are improving. A necessary addition to the reading lists of innovation and business development professionals, Shift deserves a place on the bookshelves of managers, executives, and other business leaders attempting to set their organization apart from the competition.

Graveyard Shift (M. L. Rio)very night, in the college's ancient cemetery, five people cross paths as they work the late shift: a bartender, a rideshare driver, a hotel receptionist, the steward of the derelict church that looms over them, and the editor-in-chief of the college paper, always in search of a story.One dark October evening in the defunct churchyard, they find a hole that wasn't there before. A fresh, open grave where no grave should be. But who dug it, and for whom?Before they go their separate ways, the gravedigger returns. As they trail him through the night, they realize he may be the key to a string of strange happenings around town that have made headlines for the last few weeks--and that they may be closer to the mystery than they thought.Кладбищенская смена (М.Л Рио)Каждую ночь на древнем кладбище колледжа пути пяти человек, работающих в позднюю смену, пересекаются: бармен, водитель попутки, администратор отеля, стюард заброшенной церкви, нависшей над ними, и главного редактор журнала студенческой газеты, всегда в поисках истории.Одним темным октябрьским вечером на несуществующем погосте они обнаруживают дыру, которой раньше там не было. Свежая открытая могила там, где могилы быть не должно. Но кто это выкопал и для кого?Прежде чем они разойдутся, возвращается могильщик. Преследуя его всю ночь, они понимают, что он может быть ключом к череде странных событий в городе, которые появлялись в заголовках последних нескольких недель, и что они могут оказаться ближе к разгадке тайны, чем они думали.

The global marketplace  has changed, and companies have found themselves struggling to hire and retain high-performing talent.  Winning the Talent Shift  explains how companies can overcome the three main barriers to their success and unlock the potential in today’s new workplace.    Wi nning the Talent Shift: Three Steps to Unleashing the New High Performance Workplace  envisions a world where companies are fully equipped to exceed the challenges posed by the new global marketplace. Celebrated author, consultant, and executive Berta Aldrich argues if companies want to achieve future success, they must redesign their talent strategy using three important steps proven to increase revenues, engage teams and leaders, and set companies on the path to industry leadership.  Winning the Talent  Shift  leverages the latest empirical research, experiences from over 1,000 team members and executives, and leadership classes that have spanned the globe to candidly reveal actionable solutions to what is holding most companies back from high performance.  Winning the Talent  Shift  will show how companies can:  Retain their high performers who produce 2-500% more than an average employee but are more likely to leave today’s organizations Select and retain the new, high performing leader. According to Gallup, great leadership is the #1 determinant of company success, but less than 25% of today’s leaders are considered great Identify and develop women and people of color who can be exceptional leaders. Only 1 in 5 women hold C-suite roles today Perfect for boards, C-suite, and aspiring male and female high performers,  Winning the Talent Shift  bravely shows how to recognize barriers, replace them with high performance attributes, and redesign the workplace to create the potential for sustainable growth and industry leadership for years to come.

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