Customer Analytics For Dummies

You know how to practice medicine. Now learn how to lead with this insightful resource from one of medicine’s most accomplished leaders. In  Physician Leadership , renowned medical leader Dr. Karen J. Nichols delivers a concise guide for busy physicians doing their best to successfully lead people and organizations. The book covers foundational leadership essentials that every physician needs to master to transform themselves from a highly motivated novice leader into an effective, skilled, and productive leader. Each chapter offers readers a summary of the crucial points found within, sample questions, exercises, and a bibliography of the relevant academic literature for further study. Ideal for doctors who don’t have the time to peruse an unwieldy collection of the latest research and thought on organizational leadership, or to take a multi-day course on effective leadership,  Physician Leadership  distills the author’s extensive research and personal experience into a short and practical handbook. Physician Leadership  provides actionable, real-world advice for practicing and aspiring physicians: A thorough introduction to personal approach and style when interacting with patients, managers, boards, and committees An exploration of how to employ the principles of effective communication to achieve desired results and practical techniques for implementing those principles Practical discussions of the role that perspectives play in shaping an organization’s culture and how those perspectives affect leadership efficacy In-depth examinations of approaches to decision-making that get buy-in from others and achieve results Perfect for doctors stepping into a leadership role for the first time,  Physician Leadership  also belongs on the bookshelves of experienced physician leaders seeking to improve their leadership abilities and improve the results of their organizations.

How does gender influence social movements? How do social movements deal with gender? In Gender and Social Movements , Jo Reger takes a comprehensive look at the ways in which people organize around gender issues and how gender shapes social movements. Here gender is more than an individual quality, it is a part of the very foundation of social movements, shaping how they recruit, mobilize and articulate their strategies, tactics and identities. Moving past the gender binary, Reger explores how movements can shift understandings of gender and how backlash and countermovements can often follow gendered movement successes. Adopting both an intersectional and global lens, the book introduces readers to the idea that gender as a form of societal power is integral in all efforts for social change. With a critical overview across different types of movements and gender activism, such as the women’s liberation, #Metoo and transgender rights movements, this book offers a solid foundation for those seeking to understand how gender and social movements interact.

AN ELEGANT FRAMEWORK FOR MORE EFFECTIVE LEADERSHIP Bolman and Deal’s four-frame model has been transforming business leadership for over 40 years. Using a multidisciplinary approach to management, this deceptively simple model offers a powerful set of tools for navigating complexity and turbulence; as the political and economic climate continues to evolve, this model has never been more relevant than today.  The Structural Frame  explores the convergence of organizational structure and function, and shows why social architecture must take environment into account. Case studies illustrate successful alignment in diverse organizations, and guidelines provide strategic insight for avoiding common pathologies and achieving the right fit. The Human Resource Frame  dissects the complex dynamics at the intersection of people and organizations and charts the leadership and human resource practices that build motivation and high performance.  The Political Frame  shows how competition, conflict, and the struggle for power and resources can be either a tool for growth or a toxic landmine for an individual or organization. Case studies show how both constructive and destructive practices influence social, political, and economic trends both within and beyond organizational boundaries. The Symbolic Frame  defines organizational culture, and delves into the emotional and existential underbelly of social life. It underscores the power of symbolic forms such as heroes, myths, and rituals in providing the glue that bonds social collectives together.  The  Seventh Edition  has been updated with new information on cross-sector collaboration, generational differences, virtual environments, globalization, cross-cultural communication, and more, with an expanded Instructor’s Guide that includes summaries, mini-assessments, videos, and extra resources.

A science-based leadership framework for building capacity and overcoming exhaustion in today’s complex world  Epidemic Leadership  introduces an adaptive leadership approach designed to help you (and your followers) thrive and influence in today’s complex age. This book provides a how-to methodology for simply and practically putting the principles of epidemic phenomena into successful practice. By understanding their function in adaptive systems and applying their organizing principles to daily work, you can lead more effectively for greater results, more agile responsiveness, and deeper vitality. Epidemic Leadership  synthesizes science, stories of leadership experience, and practical technique to shape the challenge of “leading in complex environments” into a compelling field guide for leaders who seek to improve results and contribute to a healthier world. You will be inspired, challenged, and practically equipped to begin a journey toward exponential positive impact in this pivotal era.  Discover a novel leadership approach that’s particularly applicable to tackling the big problems in your workplace and world Realize better performance and enhance your ability to create results sooner and more sustainably, across a wider array of processes and topics Restore vitality in yourself and those you lead, for renewed hope, enthusiasm and engagement Companies and institutions will benefit from the deep capacities  Epidemic Leadership  builds. For leaders who struggle to find enough time and energy to create the impact they seek, this book offers a unique path for our challenging times.

Due to the dramatic shifts in the knowledge economy, this book provides a significant departure from traditional strategic management concepts and practice. Designed for both advanced students and business managers, it presents a unique combination of new strategic management theory, carefully selected strategic management articles by prominent scholars such as Gary Hamel, Michael Porter, Peter Senge, and real-world case studies. On top of this, the authors link powerful new benchmarks in strategic management thinking, including the concepts of Socio-Cultural Network Dynamics, Systemic Scorecards, and Customer Knowledge Management with practical business challenges and solutions of blue-chip companies with a superior performance (Lafite-Rothschild, Who's Who, Holcim, BRL Hardy, Kuoni BTI, Deutsche Bank, Unisys, Novartis).