Integrating Project Delivery

The key to successful project control is the fusing of cost to schedule whereby the management of one helps to manage the other. Project Control: Integrating Cost and Schedule in Construction explores the reasons behind and the methodologies for proper planning, monitoring, and controlling both project costs and schedule. Filling a current void the topic of project control applied to the construction industry, it is essential reading for students and professionals alike.

Solar Energy is an authoritative reference on the design of solar energy systems in building projects, with applications, operating principles, and simple tools for the construction, engineering, and design professional. The book simplifies the solar design and engineering process, providing sample documentation and special tools that provide all the information needed for the complete design of a solar energy system for buildings to enable mainstream MEP and design firms, and not just solar energy specialists, to meet the growing demand for solar energy systems in building projects.

A practitioner-focused guide featuring tools, models, and experience from the front lines of sustainability management on major projects With the growing need for sustainability management on large resource, infrastructure and power projects, this book provides project teams and sustainability practitioners with the practical advice, tools, and resources they need to create better projects. It offers extensive guidance for integrating sustainability into project design, planning and delivery. In each chapter, the authors provide invaluable sustainability management strategies and sample tools for project execution plans, engineering decision-making, stakeholder engagement tracking, logging commitments and follow-up actions, permit tracking, and construction management.  Integrating Sustainability into Major Projects: Best Practices and Tools for Project Teams begins by introducing readers to the topic, as well as the common terminology. It then offers readers an overview of major projects, covering types of projects and project structures, the key players, and how to understand and manage different perspectives of time and space. Next, it looks at standards and guidelines, followed by chapters on: Project Management; Managing Risk and Opportunity; Sustainability Management Tools; Approvals and Permits; Design; Procurement; Construction Management; Commissioning; and more. This book:  Provides analysis tools and resources that practitioners and project teams can use to successfully integrate and manage sustainability into major project design and delivery including industrial, resource, power, and infrastructure projects; Guides readers on how to work with local communities, engage with stakeholders and develop sustainability programs that support project financing; Includes case studies, lessons learned and expertise from a wide range of actual major projects and the authors' professional experiences with integrating sustainability; Leads practitioners through the major project types and their typical components, structure, and timelines, and demonstrates how sustainability can be effectively integrated into each type of major project. Integrating Sustainability into Major Projects provides the tools project teams need to successfully integrate sustainability into project design and management, making it an ideal tool for project teams and sustainability practitioners working on major resource, power, or infrastructure projects. It will also benefit project owners, organizational leaders, project finance professionals, government regulators and graduate students in engineering, project management, sustainability management, or environmental design and architecture.

Today’s design professionals are faced with challenges on all fronts. They need not only to keep in step with rapid technological changes and the current revolution in design and construction processes, but to lead the industry. This means actively seeking to innovate through design research, raising the bar in building performance and adopting advanced technologies in their practice. In a constant drive to improve design processes and services, how is it possible to implement innovations? And, moreover, to assimilate them in such a way that design, methods and technologies remain fully integrated? Focusing on innovations in architecture, this book covers new materials and design methods, advances in computational design practices, innovations in building technologies and construction techniques, and the integration of research with design. Moreover, it discusses strategies for integrating innovation into design practices, risks and economic impacts. Through numerous case studies, it illustrates how innovations have been implemented on actual architectural projects, and how design and technical innovations are used to improve building performance, as well as design practices in cutting-edge architectural and engineering firms. Projects of all scales and building types are discussed in the book, ranging from small-scale installations, academic and commercial buildings to large-scale mixed-use, healthcare, civic, academic, scientific research and sports facilities. Work from design firms around the globe and of various scales is discussed in the book, including for example Asymptote Architecture, cepezed, CO Architects, Consarc Architects, FAAB Architektura, Gerber Architekten, HOK, IDOM-ACXT, MAD Architects, Morphosis Architects, SDA | Synthesis Design + Architecture, Studiotrope, Perkins+Will, Richter Dahl Rocha & Associ?s, Sn?hetta, Rob Ley Studio, Trahan Architects, UNStudio and Zaha Hadid Architects, among many others.

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies

Invasive species have a critical and growing effect upon natural areas. They can modify, degrade, or destroy wildland ecosystem structure and function, and reduce native biodiversity. Landscape-level solutions are needed to address these problems. Conservation biologists seek to limit such damage and restore ecosystems using a variety of approaches. One such approach is biological control: the deliberate importation and establishment of specialized natural enemies, which can address invasive species problems and which should be considered as a possible component of restoration. Biological control can be an effective tool against many invasive insects and plants but it has rarely been successfully employed against other groups. Safety is of paramount concern and requires that the natural enemies used be specialized and that targeted pests be drivers of ecological degradation. While modern approaches allow species to be selected with a high level of security, some risks do remain. However, as in all species introductions, these should be viewed in the context of the risk of failing to reduce the impact of the invasive species. This unique book identifies the balance among these factors to show how biological control can be integrated into ecosystem restoration as practiced by conservation biologists. Jointly developed by conservation biologists and biological control scientists, it contains chapters on matching tools to management goals; tools in action; measuring and evaluating ecological outcomes of biological control introductions; managing conflict over biological control; and includes case studies as well as an ethical framework for integrating biological control and conservation practice. Integrating Biological Control into Conservation Practice is suitable for graduate courses in invasive species management and biological control, as well as for research scientists in government and non-profit conservation organizations.

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.

Invaluable guidance for complete integration of sustainability into reporting and performance management systems Global businesses are under close scrutiny from lawmakers, regulators, and their diverse stakeholders to focus on sustainability and accept responsibility for their multiple bottom line performance. Business Sustainability and Accountability examines business sustainability and accountability reporting and their integration into strategy, governance, risk assessment, performance management and the reporting process. This book also highlights how people, business and resources collaborate in a business sustainability and accountability model. Looks at business sustainability and accountability reporting and assurance and their incorporation into the reporting process Focuses on how the business sustainability and accountability model are impacted by the collaboration of people, business, and resources Presents laws, rules, regulations, standards and best practices relevant to business sustainability performance, reporting and assurance Organizations worldwide recognize the importance of all five EGSEE dimensions of sustainability performance and accountability reporting. However, how to actually assess sustainability risk, implement sustainability reporting, and obtain sustainability assurance remain a major challenge and best practices are evolving. Straightforward and comprehensive Business Sustainability and Accountability hits on all of the hottest topics around sustainability including multiple bottom line (EGSEE) performance and reporting, related financial and non-financial key performance indicators (KPIs), business social responsibility and environmental reporting.

All the resources needed to fully integrate a 12-step approach as part of your overall treatment program Millions of Americans have at some time in their lives participated in a 12-step program for treatment of a chemical or non-chemical addiction. Clinicians recognize that these grass-roots efforts have a very high cure rate. However, little has been written on how to integrate these programs into a traditional therapy setting. Integrating the 12 Steps into Addiction Therapy serves as an indispensable resource for clinicians treating addiction patients who are simultaneously enrolled in 12-step programs. This valuable text: * Contains eight lesson plans and twenty-seven assignments * Integrates in-depth discussion of 12-step programs with hands-on resources like homework assignments, treatment plan examples, and patient handouts * Will also benefit 12-step program peer counselors * Includes companion CD-ROM with fully customizable homework assignments, lesson plans, and presentations Treating addictions-whether chemical or non-chemical-can be one of the most difficult challenges faced by mental health professionals. For many people, 12-step programs have played a critical role in helping them to manage their addictive behaviors. Integrating the 12 Steps into Addiction Therapy gives psychologists, therapists, counselors, social workers, and clinicians the tools and resources they need to fully utilize these peer therapy program techniques in treating a wide variety of addictions.