Коммуникация. Развивающее общение с детьми 4-5 лет(Истоки). Методическое пособие. ФГОС

A sharp, upbeat and essential handbook for anyone picking their way through the minefield of modern office life. The Office Jungle is a punchy and practical look at the pressures and pitfalls of today’s working environment. Thought-provoking and insightful, this books contains a wealth of information and vital tips aimed at easing the path to success. Drawing on fifteen years’ research and feedback, while training all levels of staff, Judi James considers: • Strengths, limitations and incentives: uncover your views on office philosophies and discover your skills and values. • Problem solving: invaluable tips on every subject from how to navigate your way through office politics to getting listened to when you speak. • What to do if…: the corporate agony aunt section addresses questions and dilemmas such as what to do if you want a promotion and what to do if you hate your boss. Aimed at everyone – men and women, first-time job hunters and long-term directors alike – this guide offers an unsurpassed insight into office life and etiquette. Through examining gestures, expressions, clothes and corporate style, Judi James also offers a unique chance to reassess your own self-marketing strategy.

Make big sense of small business Small Business For Dummies has been a leading resource for starting and running a small business. Calling upon their six decades-plus of combined experience running small businesses, Eric Tyson and Jim Schell once again provide readers with their time-tested advice and the latest information on starting and growing a small business. This new edition covers all aspects of small business from the initial business plan to the everyday realities of financing, marketing, employing technology and management—and what it takes to achieve and maintain success in an ever-changing entrepreneurial landscape. Write a strategic business plan Start, establish, or rejuvenate a small business Hire and retain the best employees Get a small business loan If you’re a beginning entrepreneur looking to start and run your own small business, this book gives you all the tools of the trade you’ll need to make it a success.

Legendary Silicon Valley visionary and one of the world's greatest business leaders, John Chambers shares the playbook and philosophy that transformed Cisco into a global tech titan and now inspire a new generation of leaders. With numerous start-ups moving from zero to a billion to bankruptcy in a matter of years, it’s clear that sustaining a business in the digital age is no walk in the park. Over 20 years, John Chambers transformed a company with 400 employees and one toaster-sized product (a router) into a tech giant that's the backbone of the Internet. Along the way, he's outlasted and outmaneuvered practically every rival that ever tried to take Cisco on-Nortel, Lucent, Alcatel, IBM, Dell, and Hewlett-Packard, to name a few-and turned more than 10,000 employees into millionaires, more than any company in history. When Chambers stepped down as executive chairman in December of 2017, he left a company that didn't just shape the first Internet era but is leading the next wave of innovation in areas from cyber-security to self-driving cars. Now, in collaboration with award-winning journalist Diane Brady, Chambers shares the stories and strategies that helped his company win again and again through multiple market shifts. Posing a unique mode of thought proven to attain success, the message of this book is clear; it is not the biggest or the richest players who win, but the ones who are able to stay ahead of the trend by connecting the dots. Both enlightening and practical, this is essential reading to inspire a new generation of leaders.

Das Kundendienstmanagement bietet mehr Differenzierungspotenzial gegenuber dem Wettbewerb und gro?ere Wachstumschancen als das reine Produktgeschaft. Die Aufgaben erstrecken sich dabei uber den gesamten Lebenszyklus der Produkte und Leistungen. Dieses Buch stellt ein Modell fur effizientes Kundendienstmanagement vor, das alle kaufmannischen und technischen Kundendienstleistungen erfasst und mehr abdeckt als das klassische After-Sales-Management. Es bietet eine kompakte Einfuhrung in die Thematik, prasentiert einen Managementansatz, der prozessorientiert und logisch aufgebaut ist, und gibt Hinweise, an welchen Stellen des Kundendienstmanagements Optimierungspotenzial besteht. Schwerpunkte der Darstellung sind Handover-Management, Ersatzteilmanagement, Zufriedenheits- bzw. Beschwerdemanagement und Recovery-Management. Auch strategische Fragen, Situationsanalyse, Organisation, Kundenkontakt, Wissensmanagement, Controlling und die kaufmannische Nachbetreuung werden behandelt. – Praktikern dient das Buch als ubersichtliches Nachschlagewerk und Lieferant fur Ideen zur Verbesserung der eigenen Leistungen. – Berufseinsteigern bietet es einen umfassenden Uberblick uber die Zusammenhange, Vorgehensweisen und Methoden. – Studierende fuhrt es in die Aufgabenstellung des Kundendienstmanagements ein und erklart Ihnen Zusammenhange und erfolgsrelevante Stellgro?en.

Build a world class business with a clear blueprint to success Entrepreneur: Building Your Business From Start to Success is your guidebook to achieving entrepreneurial success. Whether you’re an existing business owner seeking to increase your reach, or a budding entrepreneur ready to take the next step, this book provides invaluable guidance from experts who have made it happen time and time again. A simple step-by-step process will help you translate your ideas into effective business plans, raise the capital needed to start and grow your business, build a winning team and leave the competition behind. Drawing upon their experience founding more than 30 companies, the authors share their entrepreneurial wisdom and reveal the real-world techniques that lead to success. With a pragmatic and personal approach, the authors explore the personal characteristics that are vital to achievement; managing stress, withstanding heavy workloads and coping with potential health concerns are subjects often overlooked in the pursuit of business achievement. Addressing the link between business concerns and personal welfare, the authors offer suggestions on how to most effectively reconcile entrepreneurial drive with personal well-being. Build or revitalise a business with proven methods from two globally-recognized experts in the field Develop an effective business plan to maximise your probability of success Understand funding markets and raise capital necessary to start or grow your business Grow your business by beating the competition and dominating your market Providing invaluable insight into real-world entrepreneurial methods that work, this book arms current and future business leaders with the skills, knowledge and motivation to create the organization of their dreams.