White Fragility. Why It's So Hard for White People to Talk About Racism

It's time the business world got the actionable, impactful, no-cost strategies needed to increase diversity and inclusion in the workplace  Many white leaders want to create change but don't know how to do so appropriately and effectively. How do you know where the blind spots are that can create obstacles for people of color? Your intentions may be sincere and heartfelt, but intentions aren't enough.  In  It's Time to Talk about Race at Work , acclaimed speaker and bestselling author Kelly McDonald delivers a much-needed roadmap for businesspeople. This book will help you successfully create a fair and equitable workplace that recognizes diverse talent and fosters productive and constructive conversations in your organization. It's Time to Talk about Race at Work does not approach diversity from the standpoint of social activism or an HR perspective. Instead, this book shows you exactly what to do and how to do it so that you can make real progress on diversity and inclusion, regardless of the size of your organization. The author's clear, real talk style makes it easy to learn:  The costs and risks you're incurring if your organization lacks diversity How people who don't consider themselves to be racist may still have diversity blind spots How to start the hard conversations you may not know how to approach The STARTING Method—an eight-step framework that shows you how to ensure your diversity and inclusion efforts are effective How to recognize the excuses people use to avoid taking action on diversity and inclusion How to address the issues and comments that come up when employees feel nervous, resentful, or uncomfortable as you make headway on diversity in your organization Perfect for executives, managers, and leaders in organizations of all types and sizes,  It's Time to Talk about Race at Work  is also for employees who want to improve their organization by leading by example.

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.

Praise for Great People Decisions «Fernandez-Araoz has captured the essence of building great teams with a masterful and entirely practical study of what goes into getting people selection right.» –JACK WELCH «Fernandez-Araoz does a great service with this wonderful book, teaching us how to accomplish the first task of any exceptional leader: get the right people on the bus, and into the right seats. His enduring passion, deep practical experience, and analytical methods make his approach refreshing and powerful.» –JIM COLLINS, bestselling author of Good to Great «No matter your business or product, your service or strategy, it's all done with people. Great results only come when great people fill the right roles. In Great People Decisions, Fernandez-Araoz clears away the fog of myth and fad that has long clouded people decisions, bringing passion, sound experience, and wisdom to these all-important questions.» –DANIEL GOLEMAN, bestselling author of Emotional Intelligence and Social Intelligence «Great People Decisions is a groundbreaking, myth-busting, and standard-setting work. To prepare yourself for the dramatic workforce changes that are expected in the next decade, the first thing you should do is read this book. The second thing you should do is put Fernandez-Araoz's advice into practice immediately.» –JIM KOUZES, bestselling coauthor of The Leadership Challenge and A Leader's Legacy «Too many people say 'people are our most important assets' but then don't act on it. In this important and eloquent book, Fernandez-Araoz provides compelling evidence for why making great people decisions is essential for anyone who aspires to become a great leader or build a great company. If you follow the sage advice he offers in this book, you are sure to make great people decisions.» –NITIN NOHRIA, Senior Associate Dean of Faculty Development, Harvard Business School, and coauthor of Paths to Power and In Their Time

In keeping with person-centered theory and therapy, John and Rita Sommers-Flanagan have produced a book that will be immensely helpful for professionals who work with parents. Throughout the pages, there are many examples of practitioners honoring and respecting parents and listening deeply to how best be of help. I am delighted that this book continues to echo and expand on my father's work. —Natalie Rogers, PhD, REAT, author, The Creative Connection and The Creative Connections for Groups «Because parenting can be such a dizzying task, professionals working with parents need to have intelligible, compassionate, and ethical principles to guide their work. John and Rita Sommers-Flanagan have mastered this complex terrain, and we are fortunate, in this articulate and accessible book, to gain from their exceptional experience and wisdom.» —Andrew Peterson, EdD, author, The Next Ten Minutes: 51 Absurdly Simple Ways to Seize the Moment Step-by-step guidance for building healthy dialogues with parents that open communication and promote positive outcomes Embracing the uniqueness of every parent, family situation, and practitioner, How to Listen so Parents Will Talk and Talk so Parents Will Listen helps professionals address the parent-child problems that families often find puzzling or challenging and for which they seek support and guidance. How to Listen so Parents Will Talk and Talk so Parents Will Listen features many specific interventions and methods for helping parents implement developmentally appropriate and scientifically supported strategies for building healthy parent-child relationships and working through the most common conflicts encountered in families. It includes: Tips for creating a positive therapist-client experience with parents Guidelines for working with a variety of parents Parenting tip sheets and homework assignments Case studies focusing on many different parenting problems, including the strong-willed child, divorce, homework battles, spanking, and more How to Listen so Parents Will Talk and Talk so Parents Will Listen will help you develop positive relationships with parents so that constructive two-way dialogue can be established. Even the most difficult and resistant parents can be successfully engaged through the helpful strategies, advice, and tools found in this practical guide.

Social media is not about social media. It's about leadership and connections. Billions of conversations are taking place in social networks every day. But for busy executives and business owners, time constraints make it hard to dedicate time to demystifying these communication opportunities. In The Social Executive, readers are given evidence-based, data-driven strategies for mastering social media, and using it to enable business success. This book's easy, straightforward, practical style ensures that you will gain a solid working platform in the shortest amount of time possible. The focus is on the reasons why social media is important for executives, and how it aligns perfectly with business strategies. The Social Executive is for analogue people who know they need to be digital but need a guiding hand – the book is a safety net – it's saying – we will guide you there – we will tell you why – we will tell you how – let us help you to remain relevant and become more influential – it's about human communication. It gives the tips and tools to adapt to new online environments, and the confidence to use them to build credibility, authority deeper and new business relationships. Written by Dionne Kasian-Lew, an expert who has advised many executives on the topic of corporate social media use, this resource also helps professionals pinpoint the most important social networks to invest time in, and explores which platforms are best suited for various communication goals. Brings together strategy and concrete actions, so can learn not only the most rewarding approaches, but how best to carry them out Delves into the benefits of a strong presence on the most popular social networks, including Twitter, LinkedIn, SlideShare, Pinterest, Instagram, Google+ and YouTube Presents hard evidence that shows the positive results of investing time and energy in social networks Focuses on the most important aspects of social networks that can be learned in a short period, and is designed for busy professionals Social networks represent a powerful way to make connections and draw attention and interest to your company. This resource can help you hit the ground running and become social media savvy efficiently and effectively.

This extraordinary book by Derald Wing Sue, a highly-regarded academic and author, helps readers understand and combat racism in themselves. It defines racism not only as extreme acts of hatred, but as «any attitude, action or institutional structure or social policy that subordinates a person or group because of their color.» This landmark work offers an antidote to this pervasive social problem. Shows how each of us has a role in the oppression of others, and what we can do about it Offers a way to overcome racism on a very intimate level Outlines specific guidelines and suggested activities

A fast and easy way to write winning white papers! Whether you’re a marketing manager seeking to use white papers to promote your business, or a copywriter keen to break into this well-paying field, White Papers For Dummies gives you a wealth of practical, hands-on advice from one of the world’s leading experts in the field. The fact-based documents known as white papers have been called the “king of content.” No other B2B marketing piece can do more to generate leads, nurture prospects, and build mindshare. Where white papers were once used only by technology firms, they are becoming “must-have” items in the marketing toolkit for almost any B2B firm. Practically every startup must produce a white paper as part of its business planning. But writing effective white papers is a big challenge. Now you can benefit from the experience of a white paper specialist who’s done more than 200 projects for clients from Silicon Valley to Finland, from mighty Google to tiny startups. Author Gordon Graham—also known as That White Paper Guy—provides dozens of tips and tricks to help your project come together faster and easier. White Papers For Dummies will help you to: Quickly determine if your B2B firm could benefit from a white paper Master the three phases of every white paper project: planning, production, and promotion Understand when and how to use the three main types of white paper Decide which elements to include and which to leave out Learn the best practices of seasoned white paper researchers and writers Choose from 40 different promotional tactics to get the word out Avoid common mistakes that many beginners make