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Many people see a weak association between marketing and sustainable development and even consider them as two incompatible fields. However, marketing benefits from an extremely powerful position to encourage transformations at the production level and to guide consumers towards responsible behaviors. From its inception, marketing has been positioned as a support for the relationship between the company and its customers, with the quest for well-being set in the very foundations of the discipline.

In a context that is marked by crises and much skepticism, marketing today should, more than ever, prove that it acts in good faith. This book offers practitioners, public authorities, professors and students illustrations that demonstrate that the dissemination of sustainable practices is indeed a marketing issue. It argues that it is particularly important not only to overcome the divide between the concepts of marketing and sustainability, but also to use marketing tools and frameworks to support sustainable development and strengthen the green market.

Scientific research uses concepts (or constructs) and requires means to measure them. Often latent, abstract and not directly observable, these concepts demand special attention. When facing problems related to their operationalization, considerable efforts are required to construe measures that effectively represent the phenomena studied. Measurement in Marketing presents a wide range of ideas to help researchers in the selection, design and validation of measurements of constructs. It analyzes the provisions that must be implemented to allow the transition from a latent conceptual construct to an operational level close to reality, and thus to make possible a fluid, reliable and valid reading of the phenomena observed. This instructive book guides readers through all stages of the implementation of a measure. It is intended for a wide audience, offering examples, summary tables and boxes in order to emphasize the primary information.

Location-based Marketing outlines the main concepts, methods and strategies for implementing spatial marketing, also known as geomarketing. With an emphasis on the value of mapping in marketing decision-making, this book demonstrates the importance of a more spatialized view of these decisions, in order to best respond to market realities – whether local or international. The main techniques of geomarketing are presented along with an understanding of the spatial behavior of consumers, both outside the point of sale and in stores. The book further introduces the idea of a «geomarketing mix», which spatializes product innovations, merchandising, pricing and various aspects of promotion. Finally, the book defines what real georetailing comprises and develops the concept of mobile marketing based on geolocation techniques.

Emphasizing the intertwined concepts of freedom of the press and social responsibility, this is the first book to cover media ethics from a truly global perspective. Case studies on hot topics and issues of enduring importance in media studies are introduced and thoroughly analyzed, with particular focus on ones involving social media and public protest Written by two global media ethics experts with extensive teaching experience, this work covers the whole spectrum of media, from news, film, and television, to advertising, PR, and digital media End-of-chapter exercises, discussion questions, and commentary boxes from a global group of scholars reinforce student learning, engage readers, and offer diverse perspectives

Strategic Social Media is the first textbook to go beyond the marketing plans and how-to guides, and provide an overview of the theories, action plans, and case studies necessary for teaching students and readers about utilizing social media to meet marketing goals. Explores the best marketing practices for reaching business goals, while also providing strategies that students/readers can apply to any past, present or future social media platform Provides comprehensive treatment of social media in five distinct sections: landscape, messages, marketing and business models, social change, and the future Emphasizes social responsibility and ethics, and how this relates to capitalizing on market share Highlights marketing strategies grounded in research that explains how practitioners can influence audience behaviour Each chapter introduces theory, practice, action plans, and case studies to teach students the power and positive possibilities that social media hold

The practical guide to using pricing and profitability management to build a better business A comprehensive reference for any business professional looking to understand the capabilities and competencies required for effectively managing pricing and profitability, Pricing and Profitability Management explains how to determine the right approach, tools, and techniques for each of six key categories (pricing strategy, price execution, advanced analytics and optimization, organizational alignment and governance, pricing technology and data management, and tax and regulatory effectiveness). Exploring each category in detail, the book addresses how an integrated approach to pricing improvement can give a sustainable, competitive advantage to any organization. The ultimate «how to» manual for any executive or manager interested in price management, the book presents a holistic, comprehensive framework that shows how integrating these pricing categories into a cohesive program leads to impressive gains that cannot be achieved through a single-pronged approach. Presents a comprehensive framework for more effectively managing pricing and profitability Identities the six key categories of pricing and profitability management Shows you how to gain a competitive edge by managing pricing and profitability Taking a comprehensive view of pricing, companies can position themselves to tap a vast source of shareholder value—the ability to set and enforce profitable prices, not just once, but again and again in response to marketplace changes and evolving business needs—and this book will show you how.

Do Your Customers Make More Money Doing Business With You? Knowing the answer can help you build measurable and valuable customer relationships, outperform the competition, and unlock profitable growth. Companies are blind to opportunities for profitable customer relationships without a deep understanding of how they create customer value relative to competitors. With a rigorous and measurable understanding of how customers make more money today and in the future with you, combined with supporting plans and tools to align the entire organization for success, a company can win and win big. Winning with Customers offers a step-by-step playbook to help companies develop this capability for themselves, act on it, build a culture around it and sustain it over time. The playbook includes case studies, interviews, and tools from leading B2B companies who have demonstrated success. Written by recognized business thought leaders and practitioners, this book will guide you to profitable growth. The book also serves as a launch point into a community of like-minded executives that includes a companion website which offers exercises, access to thought leaders, and other tools help you win with customers.

A comprehensive overview of contemporary economic psychology Economic Psychology presents an accessible overview of contemporary economic psychology. The science of economic mental life and behavior is increasingly relevant as people are expected to take more responsibility for their household and personal economic decisions. The text will, in addition to reviewing current knowledge on each topic presented, consider the practical and policy implications for supporting economic decision making. Economic Psychology examines the central aspects of adult decision making in everyday life and includes the theories of economic decision making based on risk, value and affect, and theories of intertemporal choice. The text reviews the nature and behavioral consequences of economic mental representations about such things as material possessions, money and the economy. The editor Robert Ranyard—a noted expert on economic psychology—presents a life-span developmental approach, from childhood to old age. He also reviews the important societal issues such as charitable giving and economic sustainability. This vital resource: Reviews the economic psychology in everyday life including financial behaviour such as saving and tax-paying and matters such as entrepreneurial activity Offers an introduction to the field and traces the emergence of the discipline, from Adam Smith to George Katona and Herbert Simon Includes information on societal issues such as charitable giving and pro-environmental behaviour Considers broader perspectives on economic psychology: life-span psychological development from childhood to old age Written for students of psychology, Economic Psychology reviews the most important information on contemporary economic psychology with a focus on individual and household economic decision making, ranging widely across financial matters such as borrowing and saving, and economic activities such as buying, trading, and working.

Marketing Plans for Services, Third Edition is written in a pragmatic, action-orientated style and each chapter has examples of marketing planning in practice. The authors highlight key misunderstandings about marketing and the nature of services and relationship marketing. The marketer is taken step-by-step through the key phases of the marketing planning process and alerted to the barriers that can prevent a service organization being successful in introducing marketing planning. Practical frameworks and techniques are suggested for undertaking the marketing planning process and implementing the principles covered. The world renowned authors also tackle key organizational aspects relating to marketing planning which can have a profound impact on its ultimate effectiveness. These include: marketing intelligence systems; market research; organization development stages; marketing orientation. Marketing Plans for Services is for marketers in the service sector and students of marketing. “Marketing Plans for Services is clearly the premier text in the field. From an explanation of ‘why’ services are driving all marketing activities to ‘measuring the results’, and all things in between, this new and updated text explains why and how ‘services’ are the key elements for most all 21st century organizations. Follow the masters of service marketing to marketplace success.” Professor Don Schultz, Northwestern University “McDonald, Frow and Payne have worked extensively with a wide range of service businesses across the globe in successfully realising their growth opportunities. This experience shows in this practical text which contains all one needs to know in developing and implementing successful marketing plans for service organizations. This book represents a tested roadmap for planning services marketing success and combines an excellent balance of key concepts, frameworks and tools with practical advice. Their proven step-by-step marketing planning system for services and the examples of marketing plans make this a ‘must have’ book that should be on the desk of any forward-thinking services marketer.” Mark Veyret, Global Business Development Leader, PricewaterhouseCoopers “Marketing planning is crucial today where increased competition, complexity and the internet forces you to redefine your marketing strategy and focus more clearly on what is required to achieve improved results. If not, you will not succeed in meeting these challenges. McDonald, Frow and Payne are internationally recognized authorities in marketing planning and services marketing. Based on their extensive experience across in helping organizations from a wide range of service sectors, this book gives you the practical ‘how to’ skills to successfully implement strategic marketing plans.” Bob Barker, Vice President of Corporate Marketing and Digital Engagement, Alterian

A fully revised and updated 8th edition of the highly renowned international bestseller The 8th edition of this highly acclaimed bestseller is thoroughly revised with every chapter having been updated with special attention to the latest developments in marketing. Marketing Plans is designed as a tool and a user–friendly learning resource. Every point illustrated by powerful practical examples and made actionable through simple, step–by–step templates and exercises. The book is established as essential reading for all serious professional marketers and students of marketing, from undergraduate and postgraduate to professional courses for bodies such as CIM. Above all it provides a practical, hands–on guide to implementing every single concept included in the text. New chapters and content include: A ‘Does it Work’ feature throughout demonstrating examples of real successes using the processes in the book More substantial coverage of consumer behaviour to balance the book’s focus with B2B planning Digital techniques and practices brought fully up to date Also includes a comprehensive online Tutors’ Guide and Market2Win Simulator for those who teach marketing strategy

Now revised and updated to reflect the impact of emerging technologies, this new edition of Advertising and Society: Controversies and Consequences examines the evolution of advertising and its influence on society. Expanded with five new chapters covering the impact of emerging technologies, including the evolution of Direct to Consumer (DTC) pharmaceutical advertising; product placement in various media; and the growing intrusiveness of Internet marketing Explores a broad range of topics including alcohol, tobacco, and sex in advertising; the pros and cons of negative political adverts; advergrames; and the use of stereotypes Examines the impact of advertising through its distinctive ‘point/counterpoint’ format –designed to spark discussion and help students understand the complexities of the issues being presented Lends substantial clarity to the subject, uniquely balancing criticism and practice within one text Includes chapter-level overviews and summaries of the topic history and key issues, along with student-friendly features such as ideas for papers and questions for discussion

For his new book, Mario Pricken has thoroughly analyzed more than 300 products, objects and events over their entire lifecycles in order to reveal, for the first time, the patterns that make things extraordinarily valuable. On the basis of his analysis, he has identified 80 parameters that can be found, for example, in the biographies of exceptional cars, watches, luxury foods, designer furniture, artwork and services – such as the elements of uniqueness, scarcity, the effect of time or magnificently orchestrated transfers of ownership. In addition, the book provides a comprehensive catalog of questions to help us generate our own ideas for giving products that special something which transforms them into objects of desire. «The Essence of Value» is an inspiring book for progressive, creative people involved in product development, marketing, design, events and the arts as well as recommended reading for those who appreciate fine things and want to understand what makes products particularly special and valuable. The book focusses on intuition and understanding, but it also inspires and entertains, offering us an entirely new way of looking at the creation, marketing and purchase of truly desirable products. This travel guide through the world of valuable products and objects – reveals, based on examples from the worlds of business, the arts and religion, and with numerous accompanying illustrations, the fundamental parameters that create value and make products «shine» – can be used as an analytical tool to quickly and easily determine the «value-DNA» of a product – provides over 300 thought-provoking questions to inspire new ideas on how to imbue products with value – shows professionals a clear and practical application of the value parameters.

Kernaufgabe des Werbe- oder Kommunikationsberaters in Unternehmen ist die strategische Planung von Kommunikationsaktivitaten, also die inhaltliche Ausarbeitung von Werbe- oder Kommunikationskonzepten. Gleiches gilt fur Kontakter oder Strategic Planner bei Agenturen oder fur Consultants. Um diese Aufgabe professionell zu erfullen, muss er/sie Geschaftsstrategien analysieren, Elemente aus der Marketingtheorie praxisgerecht ubertragen und daraus stimmige Entscheidungen zur Kommunikation ableiten. Einen praxisbewahrten Ansatz, ein «Konzept fur Konzepte», das auch Neuromarketing, Social Media und die Web-basierte Kommunikationsforschung berucksichtigt, prasentiert dieses Buch. Der Autor uberwindet dabei die theoretische Darstellung reiner Lehrbucher und liefert viele Tipps, Beispiele und Checklisten, die den Anwender bis zur finalen Umsetzung seines Konzepts unterstutzen. Er vermittelt das notwendige Wissen, mit dem sich Umsetzungsvorschlage konstruktiv-kritisch bewerten lassen, und hilft damit, die meist eher subjektive Beurteilung von Kreativitat zu objektivieren und zu professionalisieren. Das Buch bietet viele neue, farbige Werbebeispiele, wieder versehen mit Kommentaren und Fragen, die zum Nach- und Weiterdenken uber Absichten, Umsetzungsqualitaten und finale Wirkungen fuhren. Erweitert wurde es unter anderem zu den Themen Kommunikations-Controlling und Benchmarking, Elektronische Kommunikation und Mobile Communications sowie zu Messen und Events.

Bringen Sie Ihr Unternehmen in das digitale Zeitalter, ohne Ihr Kerngesch?ft zu beeintr?chtigen!
In ihrem Buch zeigen die Autoren Unternehmen, wie sie mit neuen und innovativen Produkten und Dienstleistungen digitaler werden sowie gleichzeitig ihr Kerngesch?ft vorantreiben k?nnen. Das Buch erl?utert, wie man das schwierige Gleichgewicht zwischen dem Aufbau eines neuen (digitalen) Gesch?fts und der Revitalisierung – und Digitalisierung – des Altgesch?fts findet.
Der Kern des Buches konzentriert sich auf die tats?chliche Umsetzung der digitalen Transformation in beiden Gesch?ftsfeldern und bietet konkrete Tipps, Tricks, Tools und Aktionspl?ne in sechs Schl?sseldimensionen:
 – Aufbau einer flexiblen Organisation,
 – Nutzung von Technologie als Antrieb
 – Entwerfen der notwendigen Prozesse,
 – Aufbau von Transformationsf?hrern,
 – «Richtige Qualifizierung» der Arbeitskr?fte der Zukunft,
 – Befeuerung des kulturellen Wandels.
«Das Digital Transformer's Dilemma» ist ein sehr visuelles Buch, gef?llt mit Dutzenden von ansprechenden Illustrationen, die die enthaltenen Konzepte auf jeder Seite zum Leben erwecken.
Auf der Grundlage von mehr als 100 Interviews mit F?hrungskr?ften f?hrender Unternehmen (wie z. B. Nestl?, Novartis, Volkswagen und BASF) und kleineren Hidden Champions, zahlreichen erhellenden Fallstudien und den eigenen Erfahrungen der Autoren aus der Arbeit in der internationalen Managementberatung und jahrelanger akademischer Erfahrung beleuchtet das Buch die grundlegenden Prinzipien, die F?hrungskr?fte und Gesch?ftsleute ben?tigen, um traditionelle, alteingesessene Unternehmen in digitale, zukunftsf?hige Unternehmen zu verwandeln.

Written for marketing and finance directors, CEOs, and strategists, as well as MBA students, this practical book explains the principles and practice behind rigorous due diligence in marketing. It connects marketing plans and investment to the valuation of the firm and how it can contribute to increasing stakeholder value. Completely revised and updated throughout, the Second Edition features new case examples as well as a completely new first chapter containing the results of new research into risk and marketing strategies amongst Finance Directors and Chief Marketing Officers.

A «how-to» guide to boosting sales through predictive and prescriptive analytics Data Driven is a uniquely practical guide to increasing sales success, using the power of data analytics. Written by one of the world's leading authorities on the topic, this book shows you how to transform the corporate sales function by leveraging big data into better decision-making, more informed strategy, and increased effectiveness throughout the organization. Engaging and informative, this book tells the story of a newly hired sales chief under intense pressure to deliver higher performance from her team, and how data analytics becomes the ultimate driver behind the sales function turnaround. Each chapter features insightful commentary and practical notes on the points the story raises, and one entire chapter is devoted solely to laying out the Prescriptive Action Model step-by-step giving you the actionable guidance you need to put it into action in your own organization. Predictive and prescriptive analytics is poised to change corporate sales, and companies that fail to adapt to the new realities and adopt the new practices will be left behind. This book explains why the Prescriptive Action Model is the key corporate sales weapon of the 21st Century, and how you can implement this dynamic new resource to bring value to your business. Exploit one of the last remaining sources of competitive advantage Re-engineer the sales function to optimize success rates Implement a more effective analytics model to drive efficient change Boost operational effectiveness and decision making with big data There are fewer competitive edges to gain than ever before. The only thing that's left is to execute business with maximum efficiency and make the smartest business decisions possible. Predictive analytics is the essential method behind this new standard, and Data Driven is the practical guide to complete, efficient implementation.

Use Adobe Analytics as a marketer —not a programmer! If you're a marketer in need of a non-technical, beginner's reference to using Adobe Analytics, this book is the perfect place to start. Adobe Analytics For Dummies arms you with a basic knowledge of the key features so that you can start using it quickly and effectively. Even if you're a digital marketer who doesn't have their hands in data day in and day out, this easy-to-follow reference makes it simple to utilize Adobe Analytics. With the help of this book, you'll better understand how your marketing efforts are performing, converting, being engaged with, and being shared in the digital space. Evaluate your marketing strategies and campaigns Explore implementation fundamentals and report architecture Apply Adobe Analytics to multiple sources Succeed in the workplace and expand your marketing skillset The marketing world is continually growing and evolving, and Adobe Analytics For Dummies will help you stay ahead of the curve.

8 powerful ways to market your business online to consistently generate an abundance of leads that convert into profitable customers. Dynamic Digital Marketing teaches any business or individual how to increase online visibility and presence, attract their target audience, generate leads, and convert them into profitable customers. Author Dawn McGruer is an expert at making businesses and brands shine online. She is passionate about helping entrepreneurs and businesses maximise their digital marketing profits by developing digital skills which scale and grow their businesses and accelerate their success. Most entrepreneurs and businesses fully understand the importance of digital marketing, yet many do not know where to start or, worse, continue to spend time, money, and effort on strategies that fail to provide the best results for their investment. To remedy this situation, Dawn developed her multi-award-winning digital marketing framework, Dynamic Digital Marketing Model. Offering step-by-step guidance, this book shows you how to use this model to market your business online whilst transforming yourself into a proficient digital marketer. This must-read book will help you: Gain invaluable insights on what works – and what doesn’t – based on the author’s 20 years’ experience in digital marketing Avoid pitfalls and missteps by implementing the same proven success strategies used by key influencers Harness the power of search engine optimisation (SEO), social media, content marketing, online video, and more Amplify your brand, cultivate customers, and increase profits Incorporate e-mail marketing, customer analytics, strategic web design, and influencer partnerships in your overall digital marketing strategy Dynamic Digital Marketing: Master the world of online and social media marketing to grow your business is an indispensable resource for business leaders, business owners, marketing and sales professionals, digital strategists and consultants, entrepreneurs, and students in business and marketing programmes.

Win more new business today New business is the lifeblood of every company – and this book expertly guides you through the process of securing more than your fair share of it. If you're a salesperson in the trenches looking for inspiration, this book offers real-life advice on improving your customer-facing skills to win more new business. The structured approach presented inside will have you walking the walk, talking the tallk and closing more deals in no time! Inside… Know your subject Be an active listener Make a great first impression Present solutions Stay on-brand and on-message Prospect effectively Overcome objections Structure the deal

Vier Situationen aus dem Leben eines Au?endienstmitarbeiters: Er hat in wenigen Minuten einen wichtigen Termin. Er steht vor einem bedeutenden Jahresgespr?ch mit einem Stammkunden. Er will ein Angebot schreiben, das verkauft. Er m?chte einen Kunden strategisch entwickeln. Mit dem vorliegenden Buch kann er sich nun auf die Situationen vorbereiten, er geht top vorbereitet in den jeweiligen Kundenkontakt.
Ralf Koschinski legt mit seinem umsetzungsfokussierten Ratgeber eine Arbeitshilfe f?r Au?endienstmitarbeiter und Verkaufsf?hrungskr?fte vor, die ihre Mitarbeiter systematisch weiterentwickeln wollen. Das Arbeitshandbuch beschreibt mit der Au?endienst-Viertakt-Strategie (AVS) eine schl?sselfertige Systematik, mit der ein Umsatzwachstum nach Plan m?glich ist und Kundenauftr?ge sich vom Zufall befreien lassen.
Im Mittelpunkt stehen die vier entscheidenden Prozesse im Au?endienst: Akquisitionsprozess, Beratungsprozess, Verkaufsprozess und Entwicklungsprozess. Bei jedem der vier Prozesse (deshalb Quattro) stehen drei Managementbereiche im Fokus. Zu jedem der Managementbereiche gibt es drei Themen, zu denen der Autor rasch und sofort einsetzbares Knowhow, Umsetzungstipps und individualisierbare Checklisten pr?sentiert, die der Au?endienstmitarbeiter zur systematischen Selbststeuerung nutzen kann.
Au?endienstler erhalten so rasch und einfach umsetzbare Probleml?sungen f?r alle Herausforderungen, die ihnen im Au?endienst begegnen, und k?nnen sich mit den Arbeitshilfen (Checklisten und Umsetzungstipps) des Praxiskompendiums zielorientiert, effektiv und zeitsparend auf ihre Kundenkontakte vorbereiten. Die klare Systematik sorgt daf?r, dass der Leser Souver?nit?t, Sicherheit und Gelassenheit gewinnt.

Break your revenue records with Silicon Valley’s “growth bible” “ This book makes very clear how to get to hyper-growth and the work needed to actually get there ” Why are you struggling to grow your business when everyone else seems to be crushing their goals? If you needed to triple revenue within the next three years, would you know exactly how to do it? Doubling the size of your business, tripling it, even growing ten times larger isn't about magic. It's not about privileges, luck, or working harder. There's a template that the world's fastest growing companies follow to achieve and sustain much, much faster growth. From Impossible to Inevitable details the hypergrowth playbook of companies like Hubspot, Salesforce. com (the fastest growing multibillion dollar software company), and EchoSign—aka Adobe Document Services (which catapulted from $0 to $144 million in seven years). Whether you have a $1 billion or a $100,000 business, you can use the same insights as these notable companies to learn what it really takes to break your own revenue records. Pinpoint why you aren’t growing faster Understand what it takes to get to hypergrowth Nail a niche (the #1 missing growth ingredient) What every revenue leader needs to know about building a scalable sales team There’s no time like the present to surpass plateaus and get off of the up-and-down revenue rollercoaster. Find out how now!

Make events the most powerful marketing tool you have  In  Event Success: Maximizing the Business Impact of Physical, Virtual, and Hybrid Experiences , Alon Alroy, Eran Ben-Shushan, and Boaz Katz of Bizzabo draw on the knowledge they’ve gained powering events for companies like Amazon, Salesforce, and Uber to deliver an end-to-end playbook for readers wanting to maximize their organization’s return on events.  Event Success  will help you unlock the full potential of your events and make them your most important marketing channel. You’ll learn how to create elevated experiences in any format that drive strategic business goals, including:  How to measure event success with surveys, data, analytics, and key KPIs How to integrate events into a strategic, end-to-end marketing plan How to collect, analyze, and funnel event data to other teams to drive business growth What events are successful, what the data says about them, and real-life examples from SAP, the Financial Times, IBM, and other leading brands that capture the imagination of their audiences through events  Event Success  is ideal for marketers, event professionals, and anyone responsible for creating buzz, driving new sales, and building thought leadership with in-person, hybrid, or virtual events. It’s also an invaluable resource for maximizing your organization’s “RoE”—or Return on Event—with measurable increases in sales.

A practical guide for successfully navigating the single greatest growth and profit improvement opportunity for B2B enterprises: price increases The payoff for implementing price increases without losing customers is massive! Effective price increase campaigns are far more effective at boosting topline revenue and generating profits than acquiring new customers. The problem is that price increase initiatives—whether broad-based or targeted to specific accounts—strike fear and anxiety into the hearts of sales professionals and account managers who are tasked with selling them to their customers. Approaching customers with price increases sits at the tip top of the pantheon of things salespeople hate to do because they fear that raising prices will reduce sales volume or open the door to competitors. Yet when sold effectively, customers accept price increases, remain loyal, and often buy even more. In Selling the Price Increase: The Ultimate B2B Field Guide for Raising Prices Without Losing Customers , celebrated sales trainer Jeb Blount reveals the strategies, tactics, techniques, and frameworks that allow you to successfully master price increase initiatives. From crafting effective price increase messages to protecting hard-won relationships, handling common objections, and making the case for the value you deliver, this comprehensive guide walks you through each step of the price increase sales process. In each chapter, you’ll find practical exercises designed to help you master the Selling the Price Increase system. As you dive into these powerful insights, and with each new chapter, you'll gain greater and greater confidence in your ability to successfully engage customers in price increase conversations. You’ll learn: How to navigate multiple price increase scenarios: broad-based, targeted, non-negotiable, negotiable, defending, presenting, and asking The eight price increase narratives and three drivers of customer price increase acceptance How to neutralize and get past the five big price increase fears and anxieties How to avoid the big mistakes that trigger resentment and drive customers into the arms of your competitors The 9-Box Risk-Profile Framework for targeting accounts for price increases A repeatable process for confidently approaching price increase conversations The Five-Step Price Increase Messaging Framework Proven frameworks for reducing resistance and handling price increase objections How to negotiate profitable outcomes with high-risk profile accounts Winning strategies for coaching and leading successful price increase initiativesFollowing in the footsteps of his blockbuster bestsellers Fanatical Prospecting, Sales EQ, Objections, Inked, and Virtual Selling , Jeb Blount's Selling the Price Increase puts the same strategies employed by his clients—a who's who of the world's most prestigious organizations—right into your hands. Selling the Price Increase is an essential handbook for sales professionals, account managers, customer success teams, and other revenue generation leaders looking for a page-turning and insightful roadmap to navigating the essential—and nerve-wracking—world of price increases.

The new edition of the bestselling book for real estate agents, loan officers, SaaS and small businesses. In this revision, The Conversion Code: A Step-by-Step Guide to Marketing and Sales that Will Grow Your Business Faster, Second Edition, digital marketing and lead conversion expert Chris Smith delivers the ultimate exploration of the marketing and advertising tactics that are successfully generating higher quality leads that are easier for salespeople to convert. Smith researches and tests the latest and most popular platforms, including TikTok, YouTube and Instagram, while also studying the most effective sales techniques, tools, and scripts. In this book, you'll learn to: Increase your lead conversion rate, reduce your cost per lead and improve your overall ROI from marketing and sales Generate an endless supply of high-quality leads from social media that are easy to convert into closed sales Stop chasing leads and start attracting clients with amazing marketing and clever ads Adapt to the consumer privacy changes that have made targeting ads and getting leads to answer the phone harder than ever Differentiate your brand in a way that positions you as the authority and gets people contacting you who are already sold An invaluable reference and easy to follow guide for real estate agents, loan officers, SaaS and small businessescompeting in the hyper-competitive online environment. The Conversion Code , Second Edition, is also a fantastic resource for sales leaders, marketing managers, business owners and anyone else with a team who is responsible for growing revenue.

Accelerate your sales career with this how-to book from an expert in sales In Elite Sales Strategies , expert sales leader Anthony Iannarino offers his philosophy about becoming a commercial success. This guidebook provides unique insights into how to approach every sale by serving your clients from a position of authority and expertise. As Iannarino himself notes, this technique speaks to an ethical obligation towards your client, combining ethics and tactics to help place you in a position where your strengths can be fully utilized. This guidebook suggests putting yourself in a “one-up” position, where you, as the salesperson, come to a client in a position of authority and strength, where you yourself are qualified to offer nuanced and helpful advice to companies that have put themselves in a “one-down” position, whether that be by bad decision-making, poor understanding of the marketplace, or bad luck. At its heart, this book suggests you find the advantages that you can provide that will, in turn, help your client become “one-up” themselves in their own field and ensure they achieve the better results they need. In addition, Elite Sales Strategies provides readers with: A step-by-step approach for how to become “one-up” yourself and what you provide to your clients A healthy analysis of what makes a person or a company “one-down” and tips on how to course correct Strategies, tactics, and talk tracks that will provide you with what you need to become “one-up” Terminology and vocabulary so that you can approach your client with tact and decorum while still addressing the weaknesses of their system As a successful international speaker, author, and sales leader, Anthony Iannarino brings a unique set of skills to bear in this book. Iannarino's tried-and-true methodology is an ideal resource for sales professionals in all fields, as well as for executives and managers looking to improve their sales success and position within the business world.

Don’t let anyone tell you that you have to choose  between making money and making a difference.    Selling  With Noble Purpose: How to Drive Revenue and Do Work That Makes You Proud, 2nd Edition  is an update of the acclaimed book that changed the game in sales. Using real-world data, compelling stories and psychological research,  Selling With Noble Purpose  explains why salespeople who genuinely understand how they can make a difference to customers outsell those who only focus on internal targets and quotas.  Sales leadership experts McLeod and Lotardo reveal how a Noble Sales Purpose (NSP) can drive a team to outstanding sales numbers. Whether you’re an executive, manager or aspiring sales leader, you’ll discover how to find your own Noble Sales Purpose and create a sales force of True Believers. This new edition covers:  How firms overcome ferocious competition and how you can do the same Why sales organizations with a clear NSP outperform traditional sales teams How to avoid the trap of behaving like a transactional salesperson Why well-intended leaders often unknowingly erode purpose and differentiation How to use your NSP to increase customer engagement Why an NSP gives you clarity during times of uncertainty In an era where organizations often believe that money is the primary way to motivate salespeople, Selling with Noble Purpose offers and exciting and sustainable alternative.

Get Your Piece of the Hottest Business Online Today! Affiliate marketing is your route to earning some serious bucks. Thousands of companies both large & small like Amazon, Sears, Best Buy, Overstock, Lowe’s, Priceline & others have programs so you can profit from the thousands of products they offer. Affiliate marketing is ideal for bloggers looking to monetize their work. This is a multibillion-dollar market, and there are 10+ million people involved in the biz worldwide. There’s always room for more because the opportunity keeps growing as more and more companies offer affiliate programs. Affiliate Marketing For Dummies shows you how to get a slice of the pie! Choose the right affiliate product or service for you Find the best affiliate programs for you Find the best affiliate marketing strategies Affiliate Marketing for Dummies is your friendly step-by-step guide to getting in on this moneymaker—big time.

Im Vertrieb gibt es nur wenige Einheitsl?sungen. Der Kontext z?hlt. Komplexe Verk?ufe sind anders als Abschl?sse, die mit einem Anruf get?tigt werden. B2B ist anders als B2C. Interessenten, Gebiete, Produkte, Branchen, Unternehmen und Vertriebsprozesse sind alle unterschiedlich. Es gibt nur wenig Schwarz und Wei? im Verkaufsprozess.
Eine Ausnahme sind Einw?nde. Bei Einw?nden gibt es Demokratie. Jeder Verk?ufer muss viele NEINs ertragen, um zum JA zu gelangen.
Einw?nde nehmen keine R?cksicht darauf,
 – wer Sie sind,
 – was Sie verkaufen,
 – wie Sie verkaufen,
 – ob Sie neu im Verkauf sind oder ein Veteran,
 – ob Ihr Verkaufszyklus lang oder kurz ist – komplex oder transaktional.

Seitdem Verk?ufer von K?ufern verlangen, Verpflichtungen einzugehen, haben K?ufer Einw?nde vorgebracht. Und seit K?ufer Nein sagen, sehnen sich Verk?ufer nach den Geheimnissen, wie sie diese Neins ?berwinden k?nnen.
Jeb Blounts Buch ist ein umfassender und zeitgem??er Ratgeber, der Herz und Verstand anspricht. In seinem unverkennbaren, direkten Stil nimmt Jeb Blount kein Blatt vor den Mund und schl?gt Ihnen die kalte, harte Wahrheit dar?ber ins Gesicht, was Sie wirklich daran hindert, Verk?ufe abzuschlie?en und Ihre Einkommensziele zu erreichen. Dann zieht er Sie mit Beispielen, Geschichten und Lektionen in seinen Bann, die Ihnen zeigen, wie Sie selbst bei den schwierigsten Einw?nden mit menschlichem Einfluss ein Nein ?berwinden k?nnen.
Stattdessen lernen Sie eine neue Psychologie f?r die Umkehrung von Einw?nden und bew?hrte Techniken, die mit den besser informierten, kontrollierten und skeptischen K?ufern von heute funktionieren.
Mit jedem neuen Kapitel werden Sie mehr und mehr Vertrauen in Ihre F?higkeit gewinnen, Einw?nde in jeder Verkaufssituation zu erkennen und effektiv zu bearbeiten. Und mit diesem neu gewonnenen Selbstvertrauen werden Ihr Erfolg und Ihr Einkommen in die H?he schnellen.

Become a LinkedIn power user and harness the potential of social selling  With the impact of COVID, remote working has become big, and so has the use of digital/virtual sales tools. More sales teams want and need to understand how to use social media platforms like LinkedIn to sell, and most do not use it properly.  The Ultimate LinkedIn Sales Guide  is the go-to book and guide for utilizing LinkedIn to sell. It covers all aspects of social and digital selling, including building the ultimate LinkedIn profile, using the searching functions to find customers, sending effective LinkedIn messages (written, audio & video), creating great content that generates sales, and all the latest tips and tricks, strategies and tools. With the right LinkedIn knowledge, you can attract customers and generate leads, improving your sales numbers from the comfort and safety of your computer.  No matter what you are selling, LinkedIn can connect you to buyers. If you’re savvy, you can stay in touch with clients and generate more repeat sales, build trust, and create engaging content that will spread by word-of-mouth—the most powerful sales strategy around. This book will teach you how to do all that and more. In  The Ultimate LinkedIn Sales Guide  you will learn how to:  Use the proven 4 Pillars of Social Selling Success to improve your existing LinkedIn activities or get started on a firm footing Create the Ultimate LinkedIn Profile, complete with a strong personal brand that could catapult you to industry leader status Generate leads using LinkedIn, then build and manage relationships with connected accounts to turn those leads into customers Utilize little-known LinkedIn “power tools” to grow your network, send effective messages, and write successful LinkedIn articles And so much more! The Ultimate LinkedIn Sales Guide  is a must read for anyone wishing to utilise LinkedIn to improve sales.

How organisations can drive growth in the Customer Economy The Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace – putting far more power in the hands of both customers and end-consumers. The traditional inside-out, functionally-siloed business model, typical of the product and sales-led growth era is over. The Customer Catalyst shows how organisations can put customers truly at the heart of their business and catalyse genuine, sustainable growth. Future business models are no longer about functions – they are beginning to revolve around customers. Customer-led companies will, over time, unpack their static functional activities and transform their structure. Customer advocates already wield massive influence in a customer’s buying process, and this is only set to increase. This is already changing the role and nature of business functions and Sales is no longer seen as the only source of growth. The Customer Economy is placing greater demands on businesses and offers greater rewards to the businesses that meet and exceed customer expectations. This invaluable book will enable readers to: Lead their organisations to more profitable and sustainable growth Transform their organisations to become truly customer-centric with the C-change growth engine Explore in-depth stories from leaders of companies such as Zoom, Signify, Starling Bank, Ritz Carlton, Microsoft and Finastra with frank advice and practical steps to achieve success Help their companies adapt to, and profit from, the new realities of the Customer Economy Gain important insights from business leaders on best practice in key customer-centric growth areas The Customer Catalyst shows businesses how to survive the transition to the Customer Economy, transform to align around today’s dynamic customer needs, and ultimately, drive sustainable business growth.

How can you communicate effectively and create meaningful interactions in an increasingly digital world? By teaching. In Make Yourself Clear , educational experts and entrepreneurs Reshan Richards and Stephen J. Valentine explain the many parallels between teaching and business and offer companies, both large and small, concrete advice for building the teaching capacity of their salespeople, leaders, service professionals, and trainers. The rise of digital communications has led to three emergent, often problematic, forces: automation, an increase in the speed and volume of information transfer, and an unmet need for people to feel more than satisfied in their interpersonal transactions, particularly between sellers and consumers. Through a mix of research, anecdotes, case studies, and theoretical speculation, this book equips readers to build understanding within their current and future audiences by leveraging the tools, methods, and mindsets used by successful teachers. You will be equipped to understand others better, and in turn, to be better understood. Make Yourself Clear is not prescriptive, nor does it suggest rigid steps, pillars, or frameworks. Instead, it provides immediately recognizable and relatable context, suggesting actions that can be tried, measured, tested, and iterated upon in any communication context that involves the exchange of information and ideas. Ground your business communications in proven techniques Profit from expert instruction given by those who have helped thousands of readers and workshop students Develop your sales career by applying effective teaching practices to customer and colleague interactions For educators, adopt the latest best practices into your teaching style Backed by thorough research and extensive real-world testing, Make Yourself Clear opens a door to more productive communication and more effective interactions. It offers compelling and relevant insights to longtime fans of the work of Richards and Valentine and newcomers alike, leading to real and lasting benefits.

Unlock the power of a simple phone call to boost your sales with guidance from a world-renowned expert   In Pick Up The Phone and Sell: How Proactive Calls To Customers and Prospects Can Double Your Sales , sales expert, consultant, and Wall Street Journal bestselling author Alex Goldfayn delivers a comprehensive roadmap to one of the most important weapons in any salesperson’s arsenal: the phone. From the author of Selling Boldly and 5-Minute Selling , the book teaches you techniques to supercharge your sales by making the proactive call the tip of your selling spear. In addition to critical advice on how to call people you don’t know, this timely and important book includes: A thorough introduction to the power of a proactive phone call and links to free call planners and trackers at goldfayn.com Direction on how to use text messaging as an adjunct to phone sales Instructions on the appropriate role of social media, including LinkedIn, in boosting telephone sales Guidance on how to stop being afraid of phone calls and how to effectively warm up any cold call. Perfect for new and experienced salespeople alike, who are more comfortable with email, videoconferencing, social media, and text than they are with the telephone, Pick Up The Phone and Sell is an indispensable guide to one of the most important and lucrative tools in the selling profession.

The seventh edition of the pioneering guide to generating attention for your idea or business, packed with new and updated information In the Digital Age, marketing tactics seem to change on a day-to-day basis. As the ways we communicate continue to evolve, keeping pace with the latest trends in social media, the newest online videos, the latest mobile apps, and all the other high-tech influences can seem an almost impossible task. How can you keep your product or service from getting lost in the digital clutter? The seventh edition of The New Rules of Marketing and PR provides everything you need to speak directly to your audience, make a strong personal connection, and generate the best kind of attention for your business. An international bestseller with more than 400,000 copies sold in twenty-nine languages, this revolutionary guide gives you a proven, step-by-step plan for leveraging the power of technology to get your message seen and heard by the right people at the right time. You will learn the latest approaches for highly effective public relations, marketing, and customer communications—all at a fraction of the cost of traditional advertising! The latest edition of The New Rules of Marketing & PR has been completely revised and updated to present more innovative methods and cutting-edge strategies than ever. The new content shows you how to harness AI and machine learning to automate routine tasks so you can focus on marketing and PR strategy. Your life is already AI-assisted. Your marketing should be too! Still the definitive guide on the future of marketing, this must-have resource will help you: Incorporate the new rules that will keep you ahead of the digital marketing curve Make your marketing and public relations real-time by incorporating techniques like newsjacking to generate instant attention when your audience is eager to hear from you Use web-based communication technologies to their fullest potential Gain valuable insights through compelling case studies and real-world examples Take advantage of marketing opportunities on platforms like Facebook Live and Snapchat The seventh edition of The New Rules of Marketing and PR: How to Use Content Marketing, Podcasting, Social Media, AI, Live Video, and Newsjacking to Reach Buyers Directly is the ideal resource for entrepreneurs, business owners, marketers, PR professionals, and managers in organizations of all types and sizes.

Why are recommendations like «Think outside the box!», «Go around», «Think Different!» the real killers of creative thought? What are the eight proven tools which lead to a winning idea, even for one who does not consider himself a creative person? What is the ideal product and how does it help to sell the real product? What is a powerful approach ad people can borrow from physicists and children? Why is the trial-and-error method a sure way to waste intellectual resources? How do you force competitors to advertise your services? What is functional blindness and how does it reduce human creativity? How can you compel a banker to pay you 10 times more for your job? Why does a true ad man constantly feel like a loser? How does a poetry reading improve response on copywriting? Which useful insights can an advertiser learn from a taxi driver? How has symmetry prevented seeing the obvious solution during seven decades? Which tool is the favorite among advertising men of all countries, times, and nationalities? Alexey Ivanov, one of the best 'advertising men' and copywriters in Russia, gives convincing answers and provides fresh new insights.

Marketing 2.0 f?r Handwerk und KMU Immer mehr Menschen suchen Produkte, Dienstleistungen und Lieferanten ?ber das Internet. Die Konsequenz: Handwerksbetriebe ohne eigene Internetpr?senz werden von vielen (potenziellen) Kunden erst gar nicht wahrgenommen. Im Zeitalter von Facebook, Twitter und Co. ist der eigene Internetauftritt deshalb Pflicht, Social Media die 'K?r'. Wie Sie diese K?r meistern, einen eigenen Blog einrichten und erfolgreich zu Marketingzwecken nutzen, zeigt der vorliegende Praxisleitfaden. •Sie werden im Internet schneller gefunden und gewinnen neue Kunden, •Sie bewegen sich sicher in sozialen Netzwerken und werden Ihr eigener Social Media-Experte, •Sie werben kosteng?nstig und wirkungsvoll f?r Ihren Betrieb und Ihre Produkte und Dienstleistungen. Der kompakte Leitfaden ist ein unverzichtbarer Ratgeber f?r alle, die im Web 2.0 mit Blogs und sozialen Netzwerken erfolgreich werben m?chten

Комьюнити-менеджмент – один из самых мощных и в то же время недооцененных инструментов развития современного бизнеса. В его ключевые задачи входит не только создание крепкого сообщества вокруг идей и проектов, но и выстраивание эмоциональных связей между брендом и аудиторией, а также поддержка деловой репутации компании в медиапространстве. Освоив инструментарий комьюнити-менеджера, вы сможете: • привлечь новых сотрудников и клиентов; • повысить эффективность внутренних и внешних коммуникаций; • найти общий язык с аудиторией в социальных сетях; • извлечь пользу из негативных отзывов и комментариев; • и, конечно же, достичь новых вершин в развитии общего дела! И все это через разбор кейсов успешных компаний и конкретных примеров из авторской практики! ДАРЬЯ СТАЛЬ – комьюнити-менеджер социальной сети для игроков Gameram, программный директор комьюнити-бюро Compot, преподаватель комьюнити-менеджмента на образовательных платформах «Нетология» и Skillbox. ЕВГЕНИЙ РЕЗНИЦКИЙ – управляющий партнер бизнес-лаборатории NAU Lab, перевел и адаптировал для России самые популярные западные модели работы сообществами, 15 лет в комьюнити-менеджменте. Эта книга содержит дополнительный материал в виде ПДФ-файла, который вы можете скачать на странице аудиокниги на сайте после её покупки.

В этой книге рассказано про выкладку товара и главные принципы мерчандайзинга, про все, что влияет на продажи и главные показатели работы магазина (средний чек, конверсию), про то, как связаны между собой цены и скидки и про главные технологии организации рекламных кампаний. Что и как надо делать, чтобы категории продавали себя сами? Мы рассмотрим основы мерчандайзинга и рекламных кампаний в том объёме, в котором это должен знать категорийный менеджер. Это книга не совсем для специалистов по маркетингу и не для специалистов по продажам. Это книга не только для директоров магазинов – для них есть другие книги, полностью посвященные только теме мерчандайзинга. Эта книга для тех, кто занимается управлением ассортиментом в торговом предприятии и работает с категориями и брендами. Категорийный менеджер – не маркетолог и не мерчандайзер, но говорить со своими коллегами он будет на одном языке и ставить задачи по организации рекламной кампании он должен грамотно.

Настольная книга каждого продажника – в авторской озвучке! Аудиокнига предпринимателя и основателя «Grebenuk Resulting» Михаила Гребенюка – это настоящая энциклопедия продажника. В ней вы найдете комплексные методики по увеличению дохода: научитесь составлять грамотные скрипты и работать с возражениями, выстраивать долгосрочные отношения с клиентами и партнерами, и создадите отдел продаж, который будет эффективен вне зависимости от обстоятельств и кризисов. Руководство подходит всем: от менеджеров до собственников бизнесов.

Комьюнити-менеджмент – один из самых мощных и в то же время недооцененных инструментов развития современного бизнеса. В его ключевые задачи входит не только создание крепкого сообщества вокруг идей и проектов, но и выстраивание эмоциональных связей между брендом и аудиторией, а также поддержка деловой репутации компании в медиапространстве. Освоив инструментарий комьюнити-менеджера, вы сможете: • привлечь новых сотрудников и клиентов; • повысить эффективность внутренних и внешних коммуникаций; • найти общий язык с аудиторией в социальных сетях; • извлечь пользу из негативных отзывов и комментариев; • и, конечно же, достичь новых вершин в развитии общего дела! В формате PDF A4 сохранен издательский макет книги.

Wie ich es schaffte in vier Wochen € 3.000 zus?tzlich zu verdienen! Was viele nicht wissen ist, dass ich mich nicht nur nackt vor der Kamera zeige, ich k?mmere mich auch um die Vermarktung meiner Person und bin seit vielen Jahren im sogenannten Affiliate Marketing aktiv. Eben diese T?tigkeit, welche urspr?nglich als kleines Hobby begann, bereitet mir mittlerweile ein lukratives Nebeneinkommen. Bevor du jetzt denkst: „Marketing – das klingt mir viel zu kompliziert“, warte kurz, denn f?r Leute wie dich habe ich diesen Text unter anderem geschrieben. „Unter anderem?“ ja, denn auch erfahrene Affiliates (Webseitenbetreiber, die mit ihrer Seite Geld verdienen), Marketeers (Marketingtreibende) und Webmaster (Webseitenbetreiber) k?nnen vielleicht von meinem kleinen Bericht profitieren. Mein Buch wird dir helfen online den Erfolg zu steigern!

Полезный контент или лайфстайл? Развлекательные видео или экспертность? Лайки или продажи? А можно получить и то и другое? Эта книга поможет разобраться с соцсетями как с рабочим инструментом для бизнеса: что на самом деле нужно делать, чтобы у вас покупали. Максим Ильяхов и Родион Скрябин проводят читателя за руку по всем этапам ведения соцсетей. Вы узнаете: – за какими трендами нужно гнаться, а на что лучше не распыляться; – как написать интересный текст, подобрать информативную картинку и наладить работу с видео; – какие инструменты использовать для разных видов бизнеса; – где в соцсетях деньги и как их оттуда доставать. Фокус книги – на разумности и стратегическом подходе, а не на моде и хайпе. Здесь всё, что вам потребуется, чтобы привлекать клиентов, создавать доверие и повышать продажи. Бонусы: примеры расчета окупаемости проектов и готовые стратегии для разных видов бизнеса.

В потоке спама, перегруженных лент соцсетей и как под копирку одинаковых рекламных баннеров люди прислушиваются к знакомым, когда ищут надежный сервис, подрядчика или партнера. И ваш первый и вернейший ход для привлечения новой аудитории – сделать так, чтобы ваши нынешние клиенты вас рекомендовали. Алексей Макаров – топ-менеджер с 30-летним стажем, бизнес-тренер и преподаватель программы МВА в Высшей школе экономики. В своей книге он детально расписывает техники привлечения новых клиентов с помощью старых. Прочитав ее, вы превратите лояльную аудиторию в армию Рекомендателей вашего бренда, добьетесь, чтобы вас рекламировали бесплатно и за руку приводили к вам новых покупателей, научитесь выгодно позиционировать свои продукты и услуги и обеспечите постоянный приток заказов, не тратя деньги на продвижение. В формате PDF A4 сохранен издательский макет.

Настольная инструкция предпринимателя и самозанятого человека о том, как и зачем строить личный бренд. 100 самых острых и часто встречающихся вопросов про личный бренд из онлайн и оффлайн практики Марии Азаренок, на них даны инструкции-ответы, подкрепленные живыми историями и примерами людей – брендов из авторского подкаста http://podcast.azarenokpro.com