Каталог
Меню
Войти
0Сравнение
0Избранное
Каталог
Войти
0Сравнить
0Избранное

Your Customer Rules!. Delivering the Me2B Experiences That Today's Customers Demand

...Нажми для увеличения фото
 Сравнить
 В избранное
2 877 ₽Скидка: 21%

2 267 ₽

Товар в наличии
 Доставка в г. Москва от 3 дней
 Оплата заказа
 Похожие товары
 Видео обзоры
 Как заказать и купить "Your Customer Rules!. Delivering the Me2B Experiences That Today's Customers Demand"?
 Нашли дешевле? Снизим цену!
  Узнать о снижении стоимости
Отправим письмо при снижении стоимости.

Рекомендательный сервис

  • Общий рейтинг 4.79
  • Рейтинг покупателей 4.97
  • Рейтинг экспертов 4.47
  • Качество материалов 4.95
  • Надежность 4.77
  • Простота в использовании 4.54
  • Ремонтопригодность 4.26
  • Эффективность выполнения своих функций 4.29
  • Коэффициент удивления "Вау!" 4.79
  • Безопасность для пользователя4.77
  • Внешний вид 4.64
  • Удобство в уходе и чистке 4.52
  • Экологическая безопасность 4.40
  • Гарантия на товар 4.55
  • Соответствие стандартам качества 4.74
  • Инновационные технологии 4.50
  • Хит продаж 4.79
  • Скорость морального устаревания 4.92
  • Энергоэффективность 4.24
  • Универсальность использования 4.97
  • Наличие дополнительных функций 4.50
  • Соотношение цена-качество 4.45
  • Практичность и удобство хранения 4.97
  • Стабильность работы в различных условиях 4.07
  • Возможность персонализации 4.07
  • Ликвидность 4.27
  • Индекс рекомендаций 4.55
2302 покупателей и эксперты портала 1ya.ru рекомендуют к покупке товар «Your Customer Rules!. Delivering the Me2B Experiences That Today's Customers Demand» или его аналог из списка ниже.
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of «Me2B»—one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices—and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. It is essential reading for executives at all levels—business owners, marketing managers, and anyone who works directly with customers.
Информация о характеристиках, комплекте поставки, стране изготовления, внешнем виде и цвете товара носит справочный характер и взятая из открытых источников или размещена продавцом. Цена указана на дату: 07.05.2025 г. На текущий момент стоимость может отличаться. Предложение не является публичной офертой.
Your Customer Rules!. Delivering the Me2B Experiences That Today's Customers Demand продается в интернет-магазине ЛитРес
Эксперт: Святослав В., товарный критик
Дата рецензии: 9 июля 2025 года
Рекомендация к покупке положительная

Доставка покупки

    • В электронном виде;
    • Читать онлайн;
    • Скачать на компьютер или мобильные устройства.

Оплата заказа

    • Банковской картой;
    • электронными деньгами Яндекс-Деньги; WebMoney, Qiwi Кошелек, PayPal;
    • Наличными через терминалы;
    • Банковским переводом.
  • Наименование: ООО «ЛитРес»
  • ИНН: 7719571260

Рекомендуем аналогичные товары

- 21%
...
People Love You. The Real Secret to Delivering Legendary Customer Experiences
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience – something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
Цена 1777 руб.
СравнитьКупить
  • Форматы
    PDF
1 777 ₽
- 21%
...
The Cult of the Customer. Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from «uncertainty» to «amazement.» By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
Цена 2466 руб.
СравнитьКупить
  • Серия

    Great Success

  • Форматы
    PDF
2 466 ₽
- 21%
...
Customer Obsessed. A Whole Company Approach to Delivering Exceptional Customer Experiences
Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital era Gain insight into each element that affects customer experience Harness the power of the cloud to achieve customer success Follow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.
Цена 2105 руб.
СравнитьКупить
  • Форматы
    PDF
2 105 ₽
- 21%
...
Customer-Centric Marketing. Build Relationships, Create Advocates, and Influence Your Customers
The practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Written by one of Canada's top communications pioneers, this book examines the complex forces influencing the rise of empowered and demanding customers and outlines a framework that helps marketers exploit these forces to engage them. You'll find actionable advice to help you pull together these seemingly independent elements to create a customer-centric business model that is ideally positioned to take on the dynamic requirements of today's marketing environment, and learn the strategic rules that CMOs can use to model their organizations to win. Valuable insights on customer experience, innovation, content, social media, and operating strategies will help you formulate a workable plan, and when combined with the practical guidance and expert advice, enable you to put your plan into action today. The new purchasing journey has created a whole new set of customer touch points with unique needs, and has identified key activity areas that drive success or failure in the marketplace. This guide helps you sort it all out, and make your organization rise to the top. Define the new customer-purchasing journey Identify and influence the new consumer Engage, nurture, and utilize brand advocates to spread your message Position your organization to win in the new marketplace As customers evolve, smart companies evolve with them, and, with a track record that speaks for itself, putting the customer at the center of strategic thinking is the key to a winning plan,. Consumer evolution is happening more rapidly than ever before, and keeping your organization out in front has never been more important. Customer-Centric Marketing provides the concrete framework, expert insight, and actionable advice that turns strategy into reality.
Цена 2024 руб.
СравнитьКупить
  • Форматы
    PDF
2 024 ₽
- 21%
...
Delivering Effective Social Customer Service. How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to understand. How do digital brands and empowered customers actually behave? Social Customer Service has become Marketing’s R&D lab and a listening hub for the rest of the organisation. It is now where corporate reputations are most likely to be won and lost. ‘Delivering Effective Social Customer Service’ is a complete reference for achieving excellence in this new discipline. It caters to both novice and expert. It is perfect source material for service leaders and digital marketers to read together. Every CXO will recognise in the book a blueprint from which to build their next generation organisation. Even ambitious team leaders should snag a copy for instant subject matter expertise kudos! The centre of the book offers an in depth self-assessment of the competencies that matter. The book is jammed full of strategic insight, action lists, best practice tips and interviews. All the resources anyone needs to build a solid strategy and roadmap. Early adopter workshops based on the book have already taken place and will continue to be offered as another way of engaging with the book’s key lessons. An online resource of the reference material is also provided. Options for an online community are under consideration. This book is the first of its kind. A distillation of what has so far been collectively discovered. Then filtered and expanded through the collective experience of two leading authorities on customer service: Carolyn Blunt and Martin Hill-Wilson.
Цена 2668 руб.
СравнитьКупить
  • Форматы
    PDF
2 668 ₽
- 21%
...
Recommend This!. Delivering Digital Experiences that People Want to Share
A detailed look at relationships and how to harness their power for business growth This book teaches marketers how to build successful relationships with early-stage buyers by creating trust and a sense of friendship. The first step is learning to understand buyer activity to gauge what they want—or might want—when they first visit an online site. Then marketers must use strategies to capture the buyer’s attention and build the relationship carefully, rather than aggressively trying to close a sale. Authors Jason Thibeault and Kirby Wadsworth have proven themselves as innovative thought leaders, researchers, and trustworthy guides in improving revenue streams. Their book aims to show organizations the value of relationships in a digital age and a clear method for quantifying that value. It includes specific techniques, like storytelling and personalized content, which have been proven to improve conversions and engage customers. The barriers to finding and engaging with consumers have been destroyed by the ease of clicking a mouse button or tapping on a screen. Today’s technology enables competitors to emerge seemingly overnight, and the wide range of choices consumers have today means that businesses can no longer compete solely on product. Recommend This! helps organizations take advantage of the one aspect of business that hasn’t changed—relationships. It teaches marketers the strategies they need to be successful in a digital world where forming, cultivating, and taking advantage of relationships can be difficult. Recommend This! teaches organizations how to measure and manage relationships while offering specific strategies to create revolutionary change. It is a must read for anyone who needs to understand how digital relationships alter the way we do business.
Цена 2024 руб.
СравнитьКупить
  • Форматы
    PDF
2 024 ₽
- 21%
...
The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!
Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers «happy birthday.» They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Цена 2020 руб.
СравнитьКупить
  • Форматы
    PDF
2 020 ₽
- 21%
...
Content Rules. How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business
The guide to creating engaging web content and building a loyal following, revised and updated Blogs, YouTube, Facebook, Twitter, Google+, and other platforms are giving everyone a «voice,» including organizations and their customers. So how do you create the stories, videos, and blog posts that cultivate fans, arouse passion for your products or services, and ignite your business? Content Rules equips you for online success as a one-stop source on the art and science of developing content that people care about. This coverage is interwoven with case studies of companies successfully spreading their ideas online—and using them to establish credibility and build a loyal customer base. Find an authentic «voice» and craft bold content that will resonate with prospects and buyers and encourage them to share it with others Leverage social media and social tools to get your content and ideas distributed as widely as possible Understand why you are generating content—getting to the meat of your message in practical, commonsense language, and defining the goals of your content strategy Write in a way that powerfully communicates your service, product, or message across various Web mediums Boost your online presence and engage with customers and prospects like never before with Content Rules.
Цена 1615 руб.
СравнитьКупить
  • Форматы
    PDF
1 615 ₽
- 21%
...
Behavioral Marketing. Delivering Personalized Experiences At Scale
Grow revenue by leveraging behavioral marketing during your next campaign Behavioral Marketing guides you in using relatively new marketing tactics to grow revenue and create process efficiencies. An incredibly valuable text, this book defines the key principles of behavioral marketing—including customer journey mapping, channel-level planning, data capture and hygiene, campaign creation, delivery best practices, and measurement/optimization—and shows you how to fix highly inefficient processes while implementing your next marketing initiative. Within the pages of this resource are the secrets to improving processes and becoming more 'revenue predictable'—things that benefit businesses in virtually any industry. Additionally, this book provides you with case studies that spotlight the successes and challenges experienced by other marketing pros, and offer up key lessons to assist you in sharing their triumphs and avoiding their pitfalls. Behavioral marketing, a term first coined in 2008, has become increasingly important as digital marketing tactics have becoming increasingly popular. This particular facet of marketing focuses on responding to the actions, clicks, and behaviors of both current and prospective customers—and allows you to use this data to adapt your marketing efforts to customer preferences. The results of this dynamic marketing approach are often a more predictable revenue stream and a more efficient marketing department, both of which any business would welcome! Understand the key principles of behavioral marketing Create a more 'revenue predictable' business environment Examine case studies across multiple industries Discover how to achieve revenue growth and process efficiencies with the right behavioral marketing tactics Behavioral Marketing is a unique resource that brings value and insight to all marketing professionals using digital marketing tactics.
Цена 2024 руб.
СравнитьКупить
  • Форматы
    PDF
2 024 ₽
- 21%
...
Crafting the Customer Experience For People Not Like You. How to Delight and Engage the Customers Your Competitors Don't Understand
Deliver a better business experience, for every kind of customer A «one-size fits all» approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service. A detailed guide to core customer groups including women, the five generations (matures, Boomers, Gen X, Gen Y and Gen Z), racial and ethnic segments, such as Hispanics and African-Americans, as well as those who are defined by key lifestyle and life-stage attributes Includes onsumer insights that will help business leaders deliver a better business experience with every customer You cannot control the economy, the stock market or the costs of goods and labor. But you can control your organization's customer service. It's an empowering thought. Customer service is 100% in your control at all times and it's more important than ever.
Цена 2020 руб.
СравнитьКупить
  • Форматы
    PDF
2 020 ₽

Дополнительно из категории

...
Правила поведения для детей
Вашему вниманию предлагается книга Правила поведения для детей
Цена 119 руб.
СравнитьКупить
  • Издательство

    Дело

119 ₽
...
Внимание
Вашему вниманию предлагается книга Внимание
Цена 129 руб.
СравнитьКупить
129 ₽
...
Времена года для малышей
Вашему вниманию предлагается книга Времена года для малышей
Цена 129 руб.
СравнитьКупить
129 ₽
...
Формы и размер
Вашему вниманию предлагается книга Формы и размер
Цена 119 руб.
СравнитьКупить
119 ₽
...
Изучаем противоположности
Вашему вниманию предлагается книга Изучаем противоположности
Цена 129 руб.
СравнитьКупить
129 ₽
Москва
Санкт-Петербург
Ангарск
Армавир
Архангельск
Астрахань
Балаково
Балашиха
Барнаул
Белгород
Бийск
Благовещенск
Братск
Брянск
Великий Новгород
Владивосток
Владикавказ
Владимир
Волгоград
Волжский
Вологда
Воронеж
Грозный
Дзержинск
Екатеринбург
Иваново
Ижевск
Иркутск
Йошкар-Ола
Казань
Калининград
Калуга
Кемерово
Киров
Комсомольск-на-Амуре
Королёв
Кострома
Краснодар
Красноярск
Курган
Курск
Липецк
Магнитогорск
Махачкала
Мурманск
Набережные Челны
Нальчик
Нижневартовск
Нижнекамск
Нижний Новгород
Нижний Тагил
Новокузнецк
Новороссийск
Новосибирск
Омск
Орёл
Оренбург
Орск
Пенза
Пермь
Петрозаводск
Петропавловск-Камчатский
Подольск
Прокопьевск
Псков
Ростов-на-Дону
Рыбинск
Рязань
Самара
Саранск
Саратов
Северодвинск
Смоленск
Сочи
Ставрополь
Старый Оскол
Стерлитамак
Сургут
Сыктывкар
Таганрог
Тамбов
Тверь
Тольятти
Томск
Тула
Тюмень
Улан-Удэ
Ульяновск
Уфа
Хабаровск
Химки
Чебоксары
Челябинск
Череповец
Чита
Шахты
Энгельс
Южно-Сахалинск
Якутск
Ярославль
другой город