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Culture Hacker. Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

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2051 покупателей и эксперты портала 1ya.ru рекомендуют к покупке товар «Culture Hacker. Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance» или его аналог из списка ниже.
HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY «I LOVE THIS BOOK!» —CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me «When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.» —MARSHALL GOLDSMITH, executive coach and New York Times bestselling author «Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority.» —LISA BODELL, CEO of Futurethink and author of Why Simple Wins «This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees.» —CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, «does your company have a culture?» The question is, «does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?» Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service
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Culture Hacker. Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance продается в интернет-магазине ЛитРес
Эксперт: Юрий Л., специалист по онлайн-шопингу
Дата рецензии: 10 июля 2025 года
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  • Наименование: ООО «ЛитРес»
  • ИНН: 7719571260

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    Книги, которые все ждали Город: Архитектура, история, управление Историческая книга С-П Управление Книги, улучшающие жизнь Вся история в одном томе История Книги, изменившие мир Лучшая из лучших

  • Издательство

    АСТ Вече Либроком Моркнига Современник Мир книги ИГ Весь Весь Мир КомКнига Сова Дело Книга Перо Мир ЛИК Политиздат при ЦК ВКП(б) АСА Историческая книга Огни Первый том Амирит Академкнига Авити

  • Тип носителя

    Литвинов Борис Петрович

  • Жанр
    Бизнес-литератураЛидерство
  • Язык
    Русский
  • Автор
    Медведев Д. Л.
  • Тематика
    УправлениеЛидерствоИсторические личности
  • Издательство
    Рипол-Классик
1 142 ₽
- 42%
...
Столбик сигнальный упругий ССУ-750.000 СБ
Столбик сигнальный упругий ССУ-750.000 СБ
Цена 401 руб.
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